Senior Specialist, Client Processing

Senior Specialist, Client Processing

BNY is seeking a Senior Specialist, Client Processing to join the Archer team in Berwyn, PA - 4 days in-office . This role will be responsible for executing quality control activities, identifying and escalating operational risk, supporting control assessments, and helping ensure processes are performed in a controlled, accurate, and compliant manner. The ideal candidate will bring strong analytical and organizational skills, control-oriented thinking, and the ability to collaborate effectively across teams while communicating insights clearly to management and senior leadership.

In this role, you'll make an impact in the following ways:

Perform quality reviews of new accounts, account maintenance transactions, and cash flows to ensure accuracy prior to trading

Identify processing errors, documentation gaps, and workflow handling issues, and escalate as appropriate

Support the identification, assessment, and reporting of key operational control risks

Partner with senior management to develop and enhance control assessments

Conduct timely reviews of operational risk items and present findings to senior management

Lead or support investigations into major control issues, including root cause analysis and remediation recommendations

Perform deep-dive reviews to evaluate whether processes are operating effectively within established controls

Develop dashboards, metrics, and reporting materials to support oversight of operational risk and quality trends

Provide effective challenge to first-line procedures and practices and communicate observations to senior management

Serve as a subject matter expert for quality control workflows, procedures, and related controls

Identify, monitor, and report trends, issues, and variances to management

Ensure adherence to internal procedures, SLAs, compliance requirements, and quality standards

Generate, review, and interpret control reports to identify workflow exceptions and opportunities for improvement

Support departmental initiatives, strategic priorities, and special projects as needed

Manage multiple workflow queues effectively in a fast-paced environment

Proactively identify risks that may impact downstream processes, controls, or client outcomes

To be successful in this role, we're seeking the following:

Bachelors degree or the equivalent combination of education and experience is required

5–7 years of experience preferred, in a control, quality assurance, operational risk, or related function, ideally within asset management or financial services

Strong understanding of operational controls, risk identification, and process oversight

Ability to work effectively in a dynamic environment and translate complex issues into clear, actionable insights for senior leadership and non-technical audiences

Demonstrated ability to build strong partnerships and influence positive change across teams

Strong analytical skills, sound judgment, and an inquisitive, problem-solving mindset

Excellent organizational skills with the ability to manage multiple priorities and deadlines effectively

Strong written and verbal communication skills, including presentation experience

Experience producing accurate results under tight timelines while maintaining a strong focus on risk mitigation and quality

Demonstrated troubleshooting and complex problem-solving capabilities

Strong ability to organize and analyze data, prioritize work, and succeed in a deadline-driven environment

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.