Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

Check how this applies to your own job

Skills this job asks for

Say which you have and which you want to build. We use it to match you to jobs like this one.

Python

About the job

Primary Duties & Responsibilities

Customer Technical Support – 60%

Quick response technical support customer issues or inquiries

Work with internal teams to resolve customer issues and complete Root Cause Analysis

Provide technical support for PLM and Quality team customer interactions

Review PLM and R&D product specifications, providing real-world feedback to new product development

Review and/or propose test scope and detailed plan.

Review with R&D team and conduct any necessary pre-testing to ensure trial success

Perform testing at customer site as required

Customer Demo and Trial Support - 30%

Review and/or propose test scope and detailed plan.

Review with R&D team and conduct any necessary pre-testing to ensure trial success

Perform testing at customer site as required

Technical Training and Documentation – 20%

New product installation and operation training for the front line customer support team

Provide technical Customer Installation and Operating documentation

Education & Experience

M.Sc. or B.Sc. degree in Electrical Engineering, Computer Science or Physics

8+ years working experience in optical communication companies as technical support manager or engineer, development engineer or system verification engineer.

Experience with the following technologies: Coherent optical transceivers, DWDM, OTN, optical network architectures, and network management protocols.

Experience investigating field issues and RMA support

Experience using and troubleshooting network management system

Experience in coding Python script is preferred.

Experience in product development is preferred.

Skills

Travel 25% to 33% of time, to meet customer support needs

7x24 on-call support

Strong communication and negotiation skills

Creative, analytical and structured problem-solving capability

Team oriented and a self-starter

Working Conditions

Working conditions typical of a climate controlled and professional office environment. This role routinely requires use of standard office equipment such as computers, phones, copiers, filing cabinets, etc.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms

Safety Requirements

All employees are required to follow the site EHS procedures and Coherent Corp. Corporate EHS standards.

Quality and Environmental Responsibilities

Depending on location, this position may be responsible for the execution and maintenance of the ISO 9000, 9001, 14001 and/or other applicable standards that may apply to the relevant roles and responsibilities within the Quality Management System and Environmental Management System.

Culture Commitment

Ensure adherence to company’s values (ICARE) in all aspects of your position at Coherent Corp.:

I ntegrity – Create an Environment of Trust

C ollaboration – Innovate Through the Sharing of Ideas

A ccountability – Own the Process and the Outcome

R espect – Recognize the Value in Everyone

E nthusiasm – Find a Sense of Purpose in Work

Coherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you need assistance or an accommodation due to a disability, you may contact us at talentacquisition@coherent.com .

Coherent is a global leader in lasers, engineered materials and networking components. We are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor equipment, and consumer markets. Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best, while rewarding excellence and hard-work through a competitive compensation program. It's an exciting opportunity to work for a company that offers stability, longevity and growth. Come Join Us!

Note to recruiters and employment agencies: We will not pay for unsolicited resumes from recruiters and employment agencies unless we have a signed agreement and have required assistance, in writing, for a specific opening.