Among property, real estate, and community association managers, AI is already used for some of the tasks. Measured exposure for property, real estate, and community association managers: 17% (some).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

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About the job

Location: 11501 Outlook Street, Overland Park Kansas

JOB BRIEF (PURPOSE)

Under the direction of the Manager, our Account Managers are responsible for servicing a commercial real estate portfolio in a timely, efficient, and responsible manner to protect the interest of KeyBank, mortgage insurers, and investors. This is accomplished within the parameters of the servicing agreements, loan documents, policies and procedures, and applicable laws and regulations.

We offer Account Manager Positions across three core verticals:

CMBS & SASB

Commercial Mortgage Backed Securities

Single Asset Single Borrower

Agency

Freddie Mac

Fannie Mae

Ginnie Mae

HUD

Full Asset Management

Institutional

Interim | Balance Sheet Lenders

Life & Pension | Foreign Lenders

CLOs | ABS | P3

Debt Funds | Repo Servicing

Net Lease REITs

*Individual skills and experience will be assessed and appropriate job leveling will be assigned at offer.

ESSENTIAL JOB FUNCTIONS

Monitor assigned portfolio to ensure compliance with specific requirements pursuant to contractual servicing agreements. Institute and administer directives involving changes in servicing standards (i.e. establishing and implementing new technologies for reporting property inspections and financial analysis).

Perform intensive loan servicing for those loans designated by investor or servicer as not meeting their standards for performance, as well as for those loans recently returning to a performing status after default or workout. Intensive servicing typically involves frequent inspections and comparable financial analysis in addition to administering rehabilitation/repair agreements and cash flow auditing. Make recommendations (both objective and subjective) to the Watchlist Committee regarding any loan that is not meeting established standards for overall property performance.

Generate income through transaction fees and the timely collection of late charges to ensure the profitability of the Servicing Division and KeyCorp.

Monitor and administer the posting of all loan payments in accordance with the loan documents.

Monitor and collect delinquencies.

Review and process reserve disbursements in accordance with the reserve agreements.

Review/analyze insurance certificates related to the commercial property to ensure compliance with the loan documents.

Monitor and oversee the payment of all taxes and insurance as required by the loan documents.

Calculate yield maintenance and process payoffs in accordance with the loan documents and servicing agreements.

Input and maintain loan and collateral data in the loan servicing system and RECWeb.

MARGINAL OR PERIPHERAL FUNCTIONS

Administer all borrower inquiries and requests.

Assist with special projects

Train new employees

REQUIRED QUALIFICATIONS

Four-year college degree or experience commensurate with position grade

Excellent verbal and written communication skills

Strong analytical skills

Efficient in the use of Microsoft Word, Excel and Outlook

PREFERRED QUALIFICATIONS

Experience in commercial mortgage loan servicing and/or underwriting

Experience with cash management accounts, escrow/reserve account disbursements, insurance/tax issues, property releases, and loan payoffs

Real estate law, appraisal, accounting/auditing

Legal document review and interpretation

Experience with McCracken/Strategy and RECWeb loan servicing system

COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $57,000.00 - $87,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 11/19/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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