Dealer Account Manager

Dealer Account Manager RPM + DCAT

RPM is an international non-asset-based logistics and supply chain solutions company. RPM has recently partnered up with Dealers Choice Auto Transport to offer an expanded value to customers, now gaining access to RPM’s expansive carrier network and OE relationships, offering robust new solutions to address capacity and efficiency challenges across their supply chains. Dealers Choice Auto Transport is an auto transport specialist for dealerships nationwide, providing fully for highline and exotic vehicles. The company takes pride in offering clients the proper shipping they need, setting them apart from others in the industry.

Your Role

As a Dealer Account Manager, you serve as the operational and customer coordination lead for assigned shipments and client accounts. This role integrates dispatching, customer experience, and operational decision-making into one accountable position. You are responsible for planning, prioritizing, and executing daily logistics activities while exercising independent judgment to resolve issues, manage exceptions, and ensure a consistently high service experience. This is not a transactional or script-based role, success is measured by outcomes, customer satisfaction, and operational execution. This is a full-time on-site role in West Palm Beach, FL.

Day-to-Day Responsibilities

Operational Dispatch & Logistics Coordination

Plan and coordinate vehicle transportation activities from pickup through delivery

Evaluate shipment requirements, timelines, and constraints to determine optimal execution plans

Independently resolve service issues, delays, or exceptions to protect customer experience

Balance service expectations with operational efficiency and business priorities

Customer Experience & Account Support

Serve as the primary point of contact for customers via phone and email

Provide proactive updates, manage expectations, and address escalations with professionalism

Translate customer needs into actionable logistics plans

Deliver a consistent white-glove experience aligned with DCAT service standards

Systems, Documentation & Communication

Maintain accurate shipment data, notes, and documentation in transportation management systems

Communicate clearly with internal teams and external partners to ensure smooth execution

Support shipping and receiving processes in compliance with company policies

Judgment, Prioritization & Continuous Improvement

Prioritize competing demands in a fast-paced environment with minimal supervision

Apply sound judgment to daily operational decisions impacting customers and carriers

Identify recurring issues and contribute ideas to improve workflows, service quality, and scalability

Preferred Qualifications

Experience in customer support, customer service, or customer experience roles

Professional phone presence with the ability to communicate clearly and courteously

Strong computer proficiency and comfort navigating multiple systems

Working knowledge of vehicles and basic automotive concepts

Demonstrated commitment to delivering high levels of customer satisfaction

Strong verbal and written communication skills with the ability to build rapport

Effective problem-solving skills and sound judgment in fast-paced environments

High attention to detail with strong organizational and time-management skills

Prior experience in the auto transport industry preferred

High school diploma or equivalent required

Office Hours: Monday - Friday: 9am-6pm or 12pm-9pm. Every other Saturday. Two days/week are 12-9pm.

Compensation and Benefits

Base Salary + Commission

BCBS (medical), Delta Dental & VSP (vision)

Life insurance, short & long-term disability – paid by us

Maternity & Paternity Leave

401(k) with generous employer match

Come as You Are RPM is an Equal Opportunity Employer. RPM does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need. This job description is intended to define the general nature of the work performed by employees assigned to this role. It is not intended to be an exhaustive list of all responsibilities, duties, and skills of employees in this role. All our employees may be required to perform duties outside of their normal responsibilities from time to time.

Recruitment Agency Notification RPM does not accept unsolicited agency resumes. Do not forward resumes to our careers email address, RPM employees, or any other company location. RPM is not responsible for any fees related to unsolicited resumes.