Operations Team Lead - Global Payment Operations

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description: This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include supporting continuous business improvements, reviewing operations procedures, implementing changes, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an awareness of foundational operations and familiarity in a specific product line.

Responsibilities:

The Global Payment Operations (GPO) organization delivers global wire transfers and ACH payments for internal and external bank clients and supports end-to-end payment execution and investigations for transactions initiated through various channels.

The team also provides sanctions screening on transactions for multiple products, in accordance with policies established by the Global Economic Sanctions Compliance team

Resolves day-to-day problems and executes deliverables within the business unit

Provides functional expertise knowledge to projects or initiatives relating to the business unit

Manages team workload and provides general oversight and direction to team

Maintains internal, operational, and financial controls and works within risk appetite of the business unit

Reviews processes to ensure they are efficient and implements process improvement opportunities

Required Qualifications:

Minimum 1 year of operational accounting experience along with working knowledge of processes to include applicable policies and regulations

Previous experience with general ledger

Proficient skills utilizing MS Excel

Thorough understanding of debits and credits

Ability to multi-task and meet specific performance goals

Excellent problem solving skills

Detailed oriented, self-motivated, assertive

Demonstrates ability to work flexible schedules and adapt quickly to change

Demonstrates leadership skills consistently

Must possess excellent verbal and written communication skills

Work well in a team environment as well as independently

Excellent research, analytical & decision making skills

Ability to work overtime as needed

Desired Qualifications:

Experience with various systems which may include: Recon Plus, PIX, eLedger, FDES, BOSS, Content Navigator, MSS, BFT, Cashpro and TSYS

Skills:

Attention to Detail

Collaboration

Customer Service Management

Customer and Client Focus

Fraud Management

Active Listening

Administrative Services

Business Operations Management

Data Collection and Entry

Quality Assurance

Client Management

Coaching

Performance Management

Shift: 1st shift (United States of America)

Hours Per Week: 40