Among first-line supervisors of office and administrative support workers, AI is already used for some of the tasks. Measured exposure for first-line supervisors of office and administrative support workers: 19% (some).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

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About the job

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As an Area Manager - Customer Service, you will assist the Branch Manager in managing all resources within the branch and overseeing the execution of Company policies and procedures in two or more locations; directs all administrative, customer service, and logistics activities to help the Company achieve its financial and service goals.

In this role you will:

Supervise customer service, administrative, warehouse and transportation functions and related employees to maintain established service standards; monitor and measure activities to verify timeliness and accuracy of service

Serve as member of the Branch Steering Committee to facilitate resolution of service and other operational issues and help ensure that the objectives of the branch are being met; communicate with sales management and customers to identify customer service requirements

Staff all branch service and administrative positions, and monitor performance against goals; ensure branch employees are trained in Company procedures, systems, and applications; oversee daily warehouse cycle counts and all quarterly and annual inventory closing work

Set branch schedules and establish specific procedures to meet local service requirements

Resolve local service failures and take necessary action to prevent recurrence

Call or visit customers to ensure service expectations are being met

Host customer tours of branch when appropriate

Assist Branch Manager in managing the profitability, expenses, and assets of the branch

What you bring to the table:

Minimum of 5 years experience required - Senior-level management position for an individual with substantial operations experience

4 year degree preferred or equivalent business or operations experience

Knowledge of wholesale distribution industry and supply chain management principles

Knowledge of continuous improvement processes

Knowledge of Microsoft Office Suite and SAP

Oral and written communication skills

Supervisory and leadership skills

Problem solving and conflict resolution skills

Organizational and time management skills

Ability to effectively supervise staff and achieve results through others

Ability to effectively train and instruct in both group setting and one-on-one

Ability to develop and maintain relationships with customers and suppliers to achieve short and long-term goals of branch

Ability to effectively present Company services and quality standards to customers

Ability to handle customer complaints and mediate customer disputes

Ability to motivate and influence others

Some travel required

Pay Details:

The expected salary for this position is $75,000 annually depending on experience. This position is also bonus eligible based on specific and relevant business metrics.

The Value of Graybar:

At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:

Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.

Life Insurance coverage for you and options for your family.

Save on expenses with Flexible Spending Accounts .

Enjoy our Disability Benefits at no cost to you.

Share in our success with P rofit Sharing Plans .

401(k) Savings Plan with company match to help secure your future.

Paid Vacation & Sick Days to spend time away from work or in case of an illness.

Rest and recharge during our Paid Holidays throughout the year.

Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.

Volunteer with Community Time Off to give back to the community.

Predictable Work Schedules to plan your life: no weekends or nights for most roles.

Celebrate your and others' achievements with our Employee Recognition Program .

Reach your career goals with our Educational Reimbursement and Career Development Programs .

And More Perks that support your well-being and career growth.

Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.

Why should you join Graybar?

At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business.

We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.

That’s what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.

Apply now and find out what’s next for you.

Equal Opportunity Employer/Vet/Disabled

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