National Process Excellence Director

Best People + Right Culture. These are the driving forces behind JE Dunn’s success.

By hiring inspired people, giving them interesting and challenging work, enabling them with innovative tools, and letting them share in the company’s rewards, we’ve found a sustainable way to grow in our industry for the last 100+ years.

Our diverse teams around the country strive to enrich lives through inspired people and places everyday, and we need inspired people like you to join us in building authentic partnerships.

Role Summary

The National Process Excellence Director leads the strategy, governance, and organizational capability required to define and document current and future processes and procedures to maximize efficiency, ensure scalability & deliver operational excellence across JE Dunn’s Operations teams. Working across a wide group of stakeholders, this role will take a holistic approach for end-to-end process & workflow streamlining, alignment, documentation, training, adoption, continuous improvement, and communication, creating a clear and consistent foundation for how our Operations teams work together across the company. All activities will be performed in support of the strategy, vision, and values of JE Dunn.

Autonomy & Decision Making: Makes most decisions and consults with supervisor as needed.

Career Path: Various

Key Role Responsibilities - Core

Leads process and change initiatives across our national footprint, driving continuous improvements that maximize efficiencies in project execution and operational excellence

Establishes goals, tracks & monitors short & long-term improvements, provides status updates, and works across stakeholders to achieve intended outcomes

Leads, documents, and tracks results for the operational efficiency effort to increase efficiency within our operations teams by 5% year over year

Focuses heavily on improving and streamlining the software, tools, processes, and resources our operations teams use.

Partners with L&D to ensure proper technical training is provided, utilized and effective for our operations teams.

Provides business processes and workflow standards to L&D, Knowledge Management, Lean and IT teams; In partnership, trains, certifies and updates process & workflow knowledge

Works closely with the Construction Operations and Operations Oversight teams to develop and implement a dynamic business process management strategy across our Operations organization

Evaluates and approves change requests initiated by departments that affect operations teams prior to implementation by IT and sets priorities for IT implementation of new initiatives to ensure a continual increase in operational efficiency.

Responsible for expertise and understanding of stability in current processes and agility for future processes

Owns ongoing communication across stakeholders to ensure alignment and adoption

Leads the Process Excellence, Knowledge Management, and Operations process training functions, ensuring collaboration across those teams to continuously optimize and maintain accurate workflow & process documentation

Optimizes our process repository and employs a variety of best practices to maintain and advance the Knowledge Management system

Empowers Operations teams to achieve our Key Strategic Initiatives (KSIs) through process adoption & adherence

MANAGING OTHERS

Inspires a sense of team in the work environment. Utilizes communication and conflict resolution skills to foster teamwork and collaboration. Models a positive and professional attitude, maintaining composure under pressure.

Communicates and explains goals and encourages and motivates team performance and productivity in alignment with broader work program and corporate goals and plans. Leads and facilitates effective team meetings. Recognizes individual and team accomplishments.

Assesses and manages quality of work produced by team.

Creates, monitors and manages scheduling; directs assignments and goal setting for optimal productivity and resource management.

Participates in a range of talent management activities, which may include responsibilities such as evaluating and managing performance, providing formal and informal feedback, recruiting and staffing, employee learning and development, addressing employee relations risks and issues, etc.

Provides feedback and coaching to support individual employee performance, learning and career development.

Removes obstacles and solves problems and addresses escalated issues from team members to optimize team performance and productivity.

Serves as a change agent by supporting corporate and work program change initiatives. Models and communicates positive approaches to adapting to change.

Knowledge, Skills & Abilities

Proven, strategic business leader with deep acumen & expertise in process management

Sophisticated change management skills and the ability to influence across a broad audience

Able to navigate complex, matrixed environment and build cohesive teams

Ability to perform work accurately and completely, and in a timely manner

Ability to identify gaps in organizational data and implement process changes to capture it.

Strong analytical skills and ability to apply statistical methods to operational processes.

-Proficient in data modeling concepts and visualization.

-Understands how agentic solutions can be applied to automate manual processes and increase efficiency (Advanced).

Proficiency in Microsoft Power Automate and how it can be applied (Advanced).

Communication skills, verbal and written – Advanced

Proficiency in MS Office, specifically Excel

Proficient in the use of Artificial Intelligence

Ability to facilitate meetings and build consensus

Ability to influence others cross-functionally, including senior executive leadership

Strong organizational and facilitation skills

Strong documentation and process mapping skills

Ability to conduct effective presentations and training

Ability to lead a transformative group in new concepts and ideas to improve the organization

Ability to facilitate business process, monitor and provide feedback to cross functional associates working toward business goals

Ability to apply process improvement methodologies

Ability to multitask effectively and focus on multiple efforts at one time

Knowledge of most types of construction projects and delivery methods – Advanced

Knowledge of Lean process and philosophy – Intermediate

Knowledge of relevant business process standards, modeling, and simulation tools

Fluent skills and experience with tools such as: PowerPoint and Power BI

Thorough knowledge of organizational processes, functional departments, and how company success is achieved

Ability to build relationships and collaborate within a team, internally and externally

Education

Bachelor’s degree in construction management, business management, or related field (Required)

In lieu of the above requirements, equivalent relevant experience will be considered.

Experience

12+ years of related business process improvement (Required)

5+ years of experience in Construction or Business Operations (Preferred)

Working Environment

Valid and unrestricted drivers license required

Must be able to lift up to 10 pounds

May require periods of travel

Normal office environment

Frequent activity: Sitting, Viewing Computer Screen

Occasional activity: Standing, Walking, Bending, Reaching above Shoulder

Benefits Information

The benefits package aligned to this position is Professional Non-Union. Please click the link below for more details.

Click here for benefits details.

This role is expected to accept applications for at least three business days and may continue to be posted until a qualified applicant is selected or the position has been cancelled.

JE Dunn Construction is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. JE Dunn Construction is a background screening, drug-free workplace.

JE Dunn provides reasonable accommodations to qualified individuals with disabilities. If you would like to request a reasonable accommodation in order to apply for a job, please submit your request to accommodations@jedunn.com

JE Dunn Construction Company does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of JE Dunn Construction without a prior written search agreement will be considered unsolicited and the property of JE Dunn Construction Company. Please, no phone calls or emails.

***For this opportunity, JE Dunn Construction will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)***