Assistant Process Change Manager

Position Summary

Assist in the leadership of the solutions team and coordinate the development of solutions and projects. Direct the use of lean tools and methodologies to gather, summarize, and analyze data necessary for solution development, testing, and rollout. Support Freshness & Standards objectives and coordination with cross functional teams within General Office (G.O.) and divisions. Develop solutions working collaboratively with stakeholders from G.O., divisions and store associates in support of our Customer 1st strategy. Demonstrate the companys core values of respect, honesty, integrity, diversity, inclusion and safety.

Assist in leading the process design team in the development of efficient enterprise-level business processes that improve and simplify work methods, deliver financial benefits, and improve our customers shopping experience

Ensure best practices and rollout support that align with the Customer 1st strategy are successfully implemented

Establish and maintain professional relationships with division leadership and division associates, including the division rollout manager, to understand, summarize and define work processes (current and future state)

Guide the facilitation of working sessions to develop current/future state work processes

Model, document and update standards

Partner with Corporate Training and Development to develop training modules consistent with standards

Consult with business specialists to develop and recommend potential business and technology solutions

Collaborate with the Finance department to document the financial impact of process improvements

Partner with the vice president and director of Solutions Development to understand and guide the business and its priorities

Define and document current/future state business processes, identify process improvement needs and develop plans to communicate and implement suggested improvements

Travel independently to divisions and stores to document and measure work processes

Supervise and coach direct reports in the performance of their duties; complete performance excellence discussions and provide feedback to direct reports

Must be able to perform the essential functions of this position with or without reasonable accommodation

Leading Lean/Six Sigma experience

Senior Process Specialist

Green Belt trained/certified

3+ years experience in business project management/process improvement

Demonstrated competency in developing efficient and effective solutions to diverse and complex business problems

Ability to lead a team of highly driven and talented individuals

Ability to prioritize and assign work according to business priorities and strategies

Strong analytical and conceptual skills

Understanding of organizational impacts that result from changes to business processes/technologies

Ability to lead the development, re-engineering, and documentation of business processes

Ability to escalate issues appropriately and drive them to resolution

Excellent facilitation skills with the ability to drive toward solutions

Ability to maintain a solutions-focused approach

Knowledge of lean tools and methodologies

Knowledge of in-store activities, including observations, performance measurements and summarizing observations

Ability to work overnight/unusual hours to perform in-store tasks as needed

Ability to travel independently (

From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.

Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Kroger family!

What you’ll receive from us:

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.

Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.

Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.

Valuable associate discounts on purchases, including food, travel, technology and so much more.

Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.

Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

For more information about benefits and eligibility, please visit our Benefits Page !