The Corporate Director of Quality Improvement (CDQI)—Strategic Resource/Support is a high-level leadership role dedicated to the company’s mission through the strategic allocation of resources and the successful execution of clinical outcome strategies across the Enterprise. This position serves as a critical bridge between corporate leadership and facility-based teams, operationalizing system-wide initiatives and standardizing quality practices to reduce clinical variation and improve patient safety. The CDQI provides expertise, education, and direct support to CHS-affiliated organizations, regional leaders, and corporate departments to prioritize and achieve the organization's quality agenda.

Reporting Structure

Reports To: Senior Vice President, Quality

Direct Support: Provides direct support and guidance to facility-based quality leaders and staff.

Supervision: Responsible for the direct supervision of staff within the assigned area of responsibility.

Core Responsibilities

Operational Execution & Strategy

Lead corporate-wide projects aimed at improving quality and clinical outcomes, including publicly reported measures.

Operationalize system-wide initiatives and standardizing practices across multiple sites, including Ambulatory Surgery Centers.

Ensure proper planning, organization, and implementation of quality strategic initiatives.

Collaborate with senior leadership and service-line departments to implement processes that prevent patient harm.

Data Oversight & Public Reporting

Provide leadership collaboration for quality improvement efforts related to publicly reported data (e.g., CMS Programs, Leapfrog Hospital Survey, Leapfrog Safety Grade).

Analyze regional data to identify trends, prioritize improvement opportunities, and assess progress toward quality goals.

Utilize statistical and process improvement tools to interpret data and develop sound improvement plans.

Standardization & Policy Maintenance

Lead efforts to standardize policies, procedures, and products across the health system to reduce clinical variation.

Provide oversight for the development and maintenance of quality toolkits and evidence-based policies.

Ensure all policies reflect current evidence-based principles and regulatory standards.

Regulatory Readiness & Support

Support assigned facilities in maintaining "survey-ready" status.

Provide on-site support during regulatory audits and as needed by specific facilities.

Coordinate with internal support departments to achieve individual, hospital, and corporate goals.

Staff Development & Education

Recruit, orient, and mentor facility-level quality leaders to ensure consistent competency across the system.

Design and lead company-wide, regional, and facility education programs and resource materials.

Foster professional growth and help facility leaders develop core competencies in healthcare quality leadership.

Required Qualifications

Education

Required: Bachelor’s degree in Nursing or another clinical healthcare degree.

Preferred: Master’s degree (MPH, MSN, or MBA).

Experience

Minimum Total: 5 years of current experience in Healthcare Quality.

Management: At least 3 years of recent experience in quality management, performance improvement, or patient safety in a multi-site healthcare environment.

Demonstrated Success: Proven track record in improving clinical outcomes and reducing patient harm or HAIs.

Certificates and Licenses

Required: Certified Professional in Healthcare Quality (CPHQ), or obtain within two years

Required: Current RN licensure or other applicable clinical licensure.

Skills & Abilities

Technical: Proficiency in Google Workspace (Docs, Sheets, Slides, Meet) and the ability to troubleshoot quality/operational software.

Communication: Ability to communicate effectively with all levels of leadership and external vendors.

Project Management: Basic project management skills with the ability to lead multiple simultaneous initiatives.