Among computer user support specialists, AI is already used for a large share of the tasks. Measured exposure for computer user support specialists: 47% (high).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

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About the job

We are the global test and automation specialists, powering next-generation technologies through sophisticated solutions. Behind every electronic device you use, Teradyne's test technology ensures your device works right the first time, every time! Our portfolio of automation solutions help manufacturers to develop and deliver products quickly, efficiently and cost-effectively. Together, Teradyne companies deliver manufacturing automation across industries and applications around the world!

We attract, develop, and retain a high-performance workforce, comprised of people with diverse backgrounds and a shared drive for excellence. We strive to foster a positive and inclusive work environment that helps employees, and communities, thrive.

Organization & Role

Team Impact

Acts as resource for colleagues with less experience; may coordinate small projects with manageable risks and resource requirements.

Manages customer requests, escalations, and service emergencies

Coordinate with Field Team (Sales and Service) and Factory Team (Product Engineering, Design Engineering, and Business Development/Marketing) to ensure customer requests and escalations are addressed in a timely manner.

Basic Qualifications & Skills

7-15 years of product support/service experience in the semiconductor test industry

Strong communication, organizational and multi-tasking ability

Ability and track record to clearly commit and meet schedules.

Worldwide travel up to 20%, meeting customers, and doing business with international partners.

Prefer bi-lingual, English and Mandarin Chinese

Responsibilities

Manages customer requests, product escalations, and service emergencies

Coordinate product upgrade strategy and spare level planning activities

Creates and manages new FRU’s (Field Replacement Units) into FRU database as required

Provide product support to all installed base

Support of new and existing mechanical interface products

Support Engineering with customer floor plan and first site kit development

Support outgoing quality inspection and shipment of spares and EAUs

Coordinating the collection, summarization, evaluation, corrective actions, and reporting of data in alignment with Engineering, Operations, and Sales.

Coordination with Test Cell Partners (Probers / Handlers / Manipulators / etc.)

Create and provide Product Training Documents and Procedures to field team

Coordinate and support PUP and PIP activities at international sites as needed

Travel for Training, Support, and Installation Activities Worldwide

Participate in new product definition and coordinate EHS requirements between Engineering and Customers

Other product support and customer support assignments as required

Education

Bachelor's degree in Engineering or Computer Science or equivalent work experience

We are only considering candidates local to position location and are unable to provide relocation for this position.

This position is not eligible for visa sponsorship.

Compensation

The base salary range for this role is $117,600-$188,100,000. This range is a good faith estimate, and the amount of base salary will correspond with experience and skill set. This range can also fluctuate depending on demand and location.

Incentive Plan: This job is eligible for discretionary bonus(es) based on financial performance.

Benefits: Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more. Please click here to see details.

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