Senior Enterprise Technical Support Engineer
Apple
Listing collected from Apple's career site. NextChapter is independent of Apple.
Sunnyvale, CA · Posted November 10, 2026
Just laid off? Start here: a plan for the first weeks
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Where Sunnyvale, CA ranks
Where Sunnyvale, CA placed in our monthly rankings, month by month. Each month stays online at its own address.
November 2026
- #1Best cities for consumer and retail pay after cost of living$194k · of 11
- #3Best cities for data and analytics pay after cost of living$213k · of 28
- #4Best cities for pay after cost of living in California$192k · of 32
- #4Best all-round cities for AI careers95 / 100 · of 100
- #4Best all-round cities for AI careers in the West Coast88 / 100 · of 39
- #5Best cities for pay after cost of living in the West Coast$192k · of 39
Rankings about engineering jobs
- Best cities for software and engineering jobs #1 San Francisco (3,412 openings)
- Best cities for engineering pay after cost of living #1 San Mateo ($216k)
- Most requested AI skills in engineering jobs #1 AI tools in daily work (6.1%)
- AI tools named most often in engineering jobs #1 Claude (1.7%)
- Employers with the most engineering jobs #1 Amazon (2,992 roles)
How AI is used in this kind of work
Among computer user support specialists, AI is already used for a large share of the tasks. Measured exposure for computer user support specialists: 47% (high).
Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.
Apple has filed 4 layoff notices in the last twelve months, covering 225 workers, most recently August 2026. These are public filings with state labor departments, and an open role can sit alongside them. See the filings
About the job
Imagine what you could do here. At Apple, great new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish!
We are strengthening our team, and we are seeking an exceptional Enterprise Technical Support Engineer. We feature a dynamic environment with creative, hard-working people and groundbreaking technologies. Join us and make a difference.
In this exciting position you will be part of the AppleCare Enterprise Services (ACES) Deployment and Services Technology Group. You’ll provide customer support and escalation support, mentoring, and guidance, for Enterprise Customer Support Engineers. This position will include advanced technical assistance via telephone, e-mail, or on-site visits to ACES Enterprise customers and AppleCare Enterprise locations.