Assists in the training and supervision of Huntsville Hospital courtesy, call center, security officer, command center, and courier staff. Under the supervision of the assigned Department Supervisor, is responsible for the day to day operations.

Qualifications

Minimum Knowledge, Skills, Experience Required: Education/Certification: High School diploma or GED required. Some college preferred. Must have the following within initial 90 days of employment:

CPR certification

Management of Aggressive Behavior (MOAB) certification

State of Alabama Class B CDL with Passenger Endorsement & an up to date/current DOT Medical Examiners Certificate is required

Experience: Minimum of one (1-2) year supervisory experience and one (1-2) year customer service experience preferred. Must possess a driver's license and be insurable by HH standards. Leadership in health care setting preferred. Additional Skills/Abilities: Must be able to work in a fast paced environment, requiring prioritizing and changing tasks frequently and quickly. Excellent customer service and communication skills with the ability to enforce policies in an assertive, yet courteous, manner needed. Must possess some computer skills with ability to use word processing and spreadsheet applications.

About Us

Build your career with us

At Huntsville Hospital, Huntsville Hospital for Women & Children and Madison Hospital, you’ll find meaningful work, supportive teams and opportunities to grow within a locally governed, nonprofit health system committed to the communities we serve. Our workplace culture has earned national recognition, including Newsweek’s America’s Greatest Workplaces in Health Care 2026 and Forbes’ America’s Best-in-State Employers 2025. Huntsville Hospital is the region’s primary referral center for advanced and specialty care, home to a specialized Orthopedic & Spine Tower, a Level III Regional Neonatal ICU and North Alabama’s Level I Trauma Center. Together, our three Madison County hospitals have 971 licensed beds and offer career opportunities across a wide range of specialties and care settings. Employees have access to continuing education, Shared Governance, Clinical Ladder, Nurse Residency, tuition assistance, child care, wellness resources, an on-site employee pharmacy and health clinic, and more. We are proud to be an equal opportunity employer and a partner in the U.S. Army Partnership for Your Success (PaYS) Program.

Huntsville Hospital Benefits:

We are committed to providing competitive benefits. Our benefits package for eligible employees includes medical, dental, vision, life insurance, flexible spending; short term and long term disability; several retirement account options with 401K organization match; nurse residency program; tuition assistance; student loan reimbursement; On-site training and education opportunities; Employee Discounts to phone providers, local restaurants, tickets to shows, apartment application and much more!

Learn more about Huntsville Hospital Health System:

Careers : https://careers.hhsys.org/careers-home

Benefits : https://careers.hhsys.org/why-hh-health/benefits/benefits-at-huntsville-hospital/

Education & Professional Development : https://www.huntsvillehospital.org/education

Life In Huntsville : https://www.huntsvillehospital.org/about-huntsville-al