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About the job

Hurco North America is looking for a Field Service Engineer. As a Senior Field Service Engineer, you will be the go-to person who provides vital assistance to customers when they need it most. You will be responsible for ensuring our customers are ready to go as soon as their brand-new machine arrives. Regular travel by car and air is required for this position and a company car is provided. You will be home almost all weekends. When not traveling to customer locations, the Field Service Engineer will provide phone assistance.

Responsibilities

Pre-installation review: before shipping a new machine, review installation recommendations and processes with the customer.

Machine Installation: oversee the assembly of machines at the customer’s facility.

Inspection and demonstration: inspect, adjust, and start up newly installed machines. Make recommendations as needed to ensure proper specification compliance. Demonstrate safe setup, operation, and maintenance protocols.

Maintenance and Repair: Provide warranty and non-warranty service including problem identification, maintenance, repair services, and training as required. Recommend parts, accessories, and labor to maintain equipment safety and to achieve operational efficiency.

Customer Service Management: Regularly visit assigned customers to observe machine operation, identify service needs, and suggest appropriate accessories, parts, or services to meet customer requirements.

Distributor support: Develop and nurture relationships with local Hurco Machine Tool Distributors, providing them with technical support and collaborating with them to deliver exceptional service to customers.

Reporting and Documentation: Follow established procedures to complete service reports, inspection reports, time reports, and expense reports accurately and within specified time frames.

Technical Support: Provide remote technical support to distributors, customers, and other field service engineers via phone and email from our Indianapolis office.

Requirements - YOU MUST HAVE PREVIOUS CNC SERVICE EXPERIENCE

5+ years of CNC service, maintenance, installation experience

2+ years of technical school or equivalent work experience in mechanical, hydraulic, and/or electrical systems maintenance and repair.

Knowledge of troubleshooting and maintenance of industrial automation equipment.

Ability to read, analyze, and interpret technical manuals and blueprints.

Process oriented, able to complete necessary travel and expense reports.

Strong customer service and communication skills.

Self-starter with the ability to work independently.