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About the job

ABOUT US

Salient builds AI agents for regulated financial services. Our agents automate loan servicing, compliance, collections, recovery, insurance claims, and disputes for banks, captives, and specialty lenders.

We are:

- Backed by a16z and Y Combinator, with $75M raised in Series A funding

- Cash flow positive and profitable, with mid eight figure ARR achieved in under two years

- Already serving more than 20% of the auto lending industry

- Processing millions of real customer calls and transactions every day

- Fully deployed in production with major financial institutions

- Actively expanding into new financial services segments

- Building together in person in San Francisco

We are deeply integrated with our customers, own the full technology stack, and move quickly to bring modern AI into regulated industries where precision, reliability, and performance matter.

About the Role

We're seeking a Software Engineer, Product to work directly with our customers to implement our technology and build any required customizations. In this role, you will apply your problem-solving ability, creativity, and technical skills to be a customer’s first resource for implementing AI agents in their company. This role is critical in helping us deliver reliable, compliant, and efficient customer service solutions to millions of borrowers.

Responsibilities

- You will own the end-to-end implementation and execution of high-stakes customer engagements and projects, determining what the customer requirements are and how best to apply our Voice AI Agent solution

- Implement and build new features with customers, and implement them in the core engineering product

Requirements

- Relevant college and post-college work experience in a fast moving work environment

- Customer-facing polish, with ability to extract requirements and run discovery - strong communicator

- Ownership mindset — someone who treats every deployment like a mission-critical project

- Strong hands on coder with proven proficiency in programming languages in either Python, Typescript or Javascript

- Excellence in technical documentation and cross-team communication

- Ability to collaborate with technical and non-technical customers, and comfortable working in a dynamic environment with evolving objectives and many iterations with customers

- Ability to work 4 days a week from our San Francisco office (open to candidates willing to relocate)

At Salient, we’re building at the edge of AI - fast, focused, and with real ownership. Sprints and major launches move quickly, and we look for people who are energized by that pace. Our team typically works around 60 hours per week, beginning at 8:00 AM, with four days spent collaborating in person at our San Francisco office.

We also offer a benefits package designed to support our full-time employees: medical, dental, and vision coverage, a generous 401(k), and catered lunches.

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