Sales Development Representative

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

Our Team:

Our sales team works with an industry-leading product that solves complex business challenges for our customers, at the enterprise level. As an Enterprise Sales Development Representative (SDR,) you'll get to join a team of driven, entrepreneurial, outside-the-box creative problem solvers.

We are obsessed with personal and professional development and are dedicated to the growth of all Sprinklrites. Our team is results-driven because we prioritize our mental health and wellbeing and support a flexible work culture.

The Opportunity:

Looking for a career in technology? You'll have the opportunity to learn fundamental skills in preparation for an exciting career in software sales or a variety of other customer-facing roles.

As an SDR, you will prospect, qualify, and generate opportunities to support the overall growth of the business in North and South America. You'll be the first line of contact in generating new opportunities for the business integral to the growth of our company.

Our team is passionate about the ongoing transformation of inside sales to something that is personal, value-filled, and representative of social disruption. Whether you are looking to learn from the best, or be the best, a career in the Sprinklr SDR department is a phenomenal way to kick start your journey with us.

What You’ll Do:

You will actively seek out new business opportunities through a variety of channels

You will be able to quickly research a company, identify opportunities, and strategize an approach to create interest for enterprise-level companies

You will work side by side with our Account Executive teams to strategize and generate value for existing and potential customers

Who You Are & What Makes You Qualified:

Bachelor’s degree or currently pursuing a degree, or equivalent work experience

Desire to be in a software sales or other customer-facing positions as a career progression

Have a verifiable track record of success and goal attainment

Have a passion or experience on how technology is shaping the user experience

You have a great attitude, like to collaborate and work with a growing team

You are curious: always looking for an opportunity to learn, grow, and give/receive feedback

You are a results-oriented individual who is excited by the prospect of adding to the continued growth and success of Sprinklr

Our promise to you: Our ethos is "people never forget how you make them feel" with that in mind we promise to be the springboard to the development of your future with a career at Sprinklr!

Please note: We are unable to consider applicants who require visa sponsorship or work authorization support for this role. Candidates must have current and unrestricted work authorization in the country where the role is based.

We focus on our mission : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:

Lead a new category of enterprise software that we call Unified-CXM.

Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.

Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product : Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.

We invest in our people : We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

To learn more about employee benefits by region, click here .

To learn more about all-things-Sprinklr, visit our candidate resource hub here .

EEO - Our philosophy : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

JOB REQ COMPENSATION RANGE $44,000 - $73,000 The base salary range for this role is shown above. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan, and/or equity plan, depending on role.

US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Warning about Recruiting Scams : Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.