Manager, Key Account Management

Overview

Who We Are:

Crowley is a privately held, U.S.-owned and operated company serving the maritime, logistics and energy industries with scale in 36 nations and island territories. Our Purpose is to bravely advance what’s possible to elevate people and planet, guided by our values of Integrity, Sustainability and Drive.

With more than $3 billion in annual revenue, our solutions provide integrated supply chains with a commitment to safety and reliability in our ocean and land transportation services and facilities.

We set high standards, operate with discipline, and continuously improve how we work. Performance, operational excellence and innovation drive how we compete, grow and deliver to our customers and partners.

Work Arrangement:

Hybrid

What You'll Do:

Lead the strategy, development, and performance of Key Accounts within our Land Transportation business. Oversee a team of Key Account Managers, ensuring top-tier service delivery, building long-term relationships, and driving revenue growth with our important customers.

Responsibilities

Key Responsibilities:

Lead, mentor, and develop a team of Key Account Managers to deliver exceptional customer service and meet performance goals.

Serve as the senior point of contact for high-value accounts, ensuring consistent communication, relationship building, and customer satisfaction.

Develop and execute Key Account Plans that align with customer goals and drive mutual growth.

Collaborate cross-functionally with sales, carrier sales, operations, and leadership teams to ensure flawless execution.

Monitor account health using KPIs, dashboards, and customer feedback to proactively address service issues and opportunities.

Drive account expansion through upselling, cross-selling, and identifying logistics optimization opportunities.

Build executive-level relationships within customer organizations to strengthen engagement and long-term partnership.

Lead Quarterly Business Reviews (QBRs) and performance reviews for Key Accounts.

Ensure customer data, communications, and pipeline activity are maintained accurately in CRM/TMS platforms.

Work closely with the sales and operations teams to transition new Key Accounts into ongoing management.

Qualifications

Experience:

4+ years of experience with transportation and logistics for truck and rail shipments. 5+ years of experience in truck brokerage or IMC business. Experience leading a team is preferred.

Education & Credentials:

Bachelor's degree in business, transportation, logistics or related field; or a combination of post-high school and equal experience may be substituted for education.

Technical Skills:

Proficient with Microsoft Office products, including Excel, Outlook and Word.

Proficient with computer programs that are used to manage and match shipment movements.

Experience with McCloud, Power BI is a plus.

Competencies:

Ability to communicate effectively verbally and in writing. Ability to establish and maintain effective working relationships. Ability to demonstrate strong communication, negotiation and problem-solving skills with proven leadership ability. Ability to train others. Ability to demonstrate excellent organizational and communication skills, both written and verbal. Ability to demonstrate knowledge of DOT regulations. Ability to function effectively with, or as part of a team. Ability to apply skill sets and demonstrate proven experience developing, improving and streamlining processes to meet established goals and objectives. Ability to effectively manage projects that may vary in nature and scope. Knowledge of environmental and legal issues that affect transportation of various commodities.

What We Offer?

We inspire top talent by offering a comprehensive and competitive package that supports the diverse needs of our people—on land, at sea, in offices, and remotely.

Our Total Rewards include:

Competitive pay with recognition programs

Comprehensive benefits: medical, dental, and vision insurance, life and disability coverage, and paid vacation and holidays

Leave and family support: parental leave and sick leave

Learning and growth: access to training and development for continuous skill development

Well-being resources: Employee Assistance Program, wellness program, and gym membership discounts

At Crowley, we invest in you—your success, your health, and your future.

#LI-Hybrid

Key Responsibilities:

Lead, mentor, and develop a team of Key Account Managers to deliver exceptional customer service and meet performance goals.

Serve as the senior point of contact for high-value accounts, ensuring consistent communication, relationship building, and customer satisfaction.

Develop and execute Key Account Plans that align with customer goals and drive mutual growth.

Collaborate cross-functionally with sales, carrier sales, operations, and leadership teams to ensure flawless execution.

Monitor account health using KPIs, dashboards, and customer feedback to proactively address service issues and opportunities.

Drive account expansion through upselling, cross-selling, and identifying logistics optimization opportunities.

Build executive-level relationships within customer organizations to strengthen engagement and long-term partnership.

Lead Quarterly Business Reviews (QBRs) and performance reviews for Key Accounts.

Ensure customer data, communications, and pipeline activity are maintained accurately in CRM/TMS platforms.

Work closely with the sales and operations teams to transition new Key Accounts into ongoing management.

Experience:

4+ years of experience with transportation and logistics for truck and rail shipments. 5+ years of experience in truck brokerage or IMC business. Experience leading a team is preferred.

Education & Credentials:

Bachelor's degree in business, transportation, logistics or related field; or a combination of post-high school and equal experience may be substituted for education.

Technical Skills:

Proficient with Microsoft Office products, including Excel, Outlook and Word.

Proficient with computer programs that are used to manage and match shipment movements.

Experience with McCloud, Power BI is a plus.

Competencies:

Ability to communicate effectively verbally and in writing. Ability to establish and maintain effective working relationships. Ability to demonstrate strong communication, negotiation and problem-solving skills with proven leadership ability. Ability to train others. Ability to demonstrate excellent organizational and communication skills, both written and verbal. Ability to demonstrate knowledge of DOT regulations. Ability to function effectively with, or as part of a team. Ability to apply skill sets and demonstrate proven experience developing, improving and streamlining processes to meet established goals and objectives. Ability to effectively manage projects that may vary in nature and scope. Knowledge of environmental and legal issues that affect transportation of various commodities.

What We Offer?

We inspire top talent by offering a comprehensive and competitive package that supports the diverse needs of our people—on land, at sea, in offices, and remotely.

Our Total Rewards include:

Competitive pay with recognition programs

Comprehensive benefits: medical, dental, and vision insurance, life and disability coverage, and paid vacation and holidays

Leave and family support: parental leave and sick leave

Learning and growth: access to training and development for continuous skill development

Well-being resources: Employee Assistance Program, wellness program, and gym membership discounts

At Crowley, we invest in you—your success, your health, and your future.

#LI-Hybrid