Benefits Enrollment Manager

Fusion HCR is Hiring!

Role: Benefits Enrollment Manager Location: Birmingham, Alabama Work Arrangement: Onsite Employment Type: Full-time Industry: Insurance

Join a healthcare-focused organization that provides preventative health management plans to large employers. The Benefits Enrollment Manager will lead the development of an employee benefits education program, supporting client implementations and helping employees understand their benefit options. This hands-on leadership role combines team development, enrollment operations, vendor management, and employee engagement. The successful candidate will build a scalable program and guide its day-to-day execution, working with internal teams and external enrollment partners to deliver consistent education and support.

Position Overview

Fusion HCR is seeking a Benefits Enrollment Manager to lead the development and execution of an employee benefits education program. This leader will build a scalable operation that brings together an internal team of Benefits Counselors and external enrollment partners to support client implementations, education campaigns, new-hire education, and ongoing employee support.

The Manager will recruit and develop counselors, establish external partnerships, create processes and service standards, and plan education campaigns with internal stakeholders. The role also oversees campaign execution and performance measurement, using operational data and employee and client feedback to improve service quality and the education experience. Success requires balancing strategic program building with hands-on oversight of daily enrollment activities.

Key Responsibilities

Design and implement a scalable operating model for employee benefits education, counseling, and enrollment support.

Establish procedures, service standards, quality reviews, and escalation processes for enrollment activities.

Determine counselor and partner staffing needs based on workforce size, locations, enrollment methods, timelines, and expected participation.

Recruit, onboard, train, coach, and manage Benefits Counselors; define performance expectations and development opportunities.

Identify and manage external enrollment partners, including vendor evaluations, service expectations, training, and performance monitoring.

Develop client education strategies with implementation and client success teams, considering workforce characteristics and communication needs.

Coordinate campaign timelines, employee communications, counselor coverage, and partner execution across enrollment channels.

Track campaign, service quality, employee experience, and vendor performance; use results and feedback to improve operations.

Required Qualifications

At least five years of experience in employee benefits, voluntary benefits, benefits enrollment, insurance enrollment, benefits administration, or a related field.

At least two years of experience leading Benefits Counselors, enrollment specialists, call center teams, field enrollment teams, or similar customer-facing groups.

Demonstrated experience planning and managing employee benefits enrollment campaigns.

Experience recruiting, onboarding, training, coaching, and managing enrollment professionals.

Experience managing third-party vendors, outsourced service providers, or external enrollment partners.

Strong understanding of employee benefits and the enrollment process.

Demonstrated ability to develop operational processes and scale service delivery programs.

Strong project management, planning, and organizational skills, plus experience developing and analyzing operational performance metrics.

Excellent written, verbal, presentation, and interpersonal communication skills.

Ability to work effectively with clients, employees, vendors, senior leaders, and cross-functional teams.

Why Join Us

Build and lead a scalable benefits education program, shaping its operating model, service standards, and approach to employee support.

Develop an internal team of Benefits Counselors and a network of external enrollment partners.

Work across implementation, client success, sales, marketing, product, and compliance teams to deliver client education campaigns.

Help improve how employees understand available services, eligibility, enrollment, payroll implications, and supplemental benefits.

Use employee and client feedback, enrollment results, and operational data to strengthen the education experience and service delivery.

Take on a hands-on leadership role that combines program development, team management, vendor relationships, and day-to-day campaign execution.

Support a range of client education needs, including new implementations, ongoing campaigns, new-hire education, and post-enrollment support.