Claims Manager

Responsibilities

Interview, hire and train staff

Manage and guide the performance and professional development of staff through coaching and mentoring, including performance evaluations and salary reviews

Collaborate with underwriting on current and proposed policy language and new product development

Identify and communicate industry trends and/or portfolio claim developments that may impact company results, appetite or pricing

Proactively attends marketing, sales and account meetings to establish relationships with agent partners and maximize the competitive advantage derived from the Aspire Claim Experience and direct-to-retail business model

Oversee and participate in claim reviews or other value-added claim services applicable to individual accounts where those services are appropriate

Identify and implement strategies to reduce total claim cost and optimize company profitability

Consult with the underwriting team on an individual risk basis to assist with risk selection and the application of appropriate terms/conditions to ensure portfolio profitability

Identify claims with significant exposure and take a more active role coordinating a strategy for an appropriate resolution

Understand and utilize existing technology resources and data to measure and monitor financial and performance trends

Facilitate the improvement of all systems applications utilized in the department for successful and efficient claims handling and related workflow processes

Manage projects related to achieving department goals (i.e., cost management, quality assurance, SIU, training and development, etc.)

Review and approve coverage letters and responses to regulatory agency inquiries

Review and approve Large Loss Reports

Occasionally handle claims that are very complex and/or involve sensitive or confidential information

May perform other functions as assigned

Qualifications

Extensive commercial general liability, commercial excess and commercial property claim experience required

Strong technical knowledge and experience, including an understanding of coverage and contract law, investigation, legal liability, litigation and reserving

Supervisory experience required

Excess & Surplus lines experience strongly preferred

Product development and forms creation experience a plus

Professional designations such as CPCU or AIC strongly preferred

Comprehensive knowledge of insurance and legal systems

Proven ability to train, establish performance objectives and evaluate employee performance

Strong analytic skills and decision-making ability

Strong verbal and written communication and customer service skills

Good negotiation skills

Coaches and Motivates People

Builds Effective Teams

Additional Requirements Travel may be required on a limited basis. While performing the duties of this job, the employee is regularly required to be seated for sustained periods of time; be able to pick up, pinch, twist, or keyboard; must be able to communicate detailed or important information accurately; distinguish sounds at normal levels (with or without correction) and be able to receive detailed information orally. The employee is occasionally required to move about the office to accomplish tasks; reach in any direction; raise or lower objects or move objects from place to place; and hold onto objects. Occasionally, the employee may need to move or exert force up to 10 pounds. The employee is regularly required to operate a computer and other office equipment (phone, copier and printer). The above job description is not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job.

Sponsorship Details Sponsorship not Offered for this Role