The mission of all Tops associates is to adhere to the Tops vision of providing a friendly neighborhood store that saves the customer time and money. As a key member of the Retail Management Team, the Operations Manager plays a critical leadership role to ensure a positive shopping experience for Customers and a safe and friendly work environment for Associates. This position is responsible for day to day implementation of assigned business plans & strategies to include: planning, organizing, coordinating, and monitoring all aspects of store operations to optimize growth and profitability.

The Customer Service Manager, Grocery Manager, and/or Night Operations Manager may report into this position, as applicable, based on store organizational structure.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsibility for making or effectively recommending employment-related decisions through active involvement in hiring, orientation, training/development, counseling, disciplinary actions, and resolution of Associate & Labor Relations matters.

Maintain the basic store operations:

Quality Insure only the finest, freshest product possible

Housekeeping Provide a clean and safe environment for customers and associates

Stock levels and Variety Insure product is available with a wide selection of products

Clear Correct Pricing All products must have one clearly marked price that corresponds correctly with the price displayed at check-out

Customer Service Assure total customer satisfaction through courteous, prompt and effective customer service

Practice basics of profit control (merchandising follow through, cost and shrink control)

Communicate with department managers frequently

Insure proper product handling (marking, coding, damage control, product return not for resale, etc.) and proper product receiving/ordering

Reduce total store shrink and meet or exceed shrink budget in all departments

Ensure complete and proper execution of the KLT program as outlined for all departments, including reaction to high-shrink items

Check all logs, weekly for each department (SIR 380, Profit and Loss statement, KLT, and Shrink)

Actively lead in the inventory counts

Implement and maintain all applicable sales/merchandising programs, effective ordering, shelf management, product availability and monitoring of direct store deliveries (DSD) in order to insure profitability and growth

Oversee scan/pricing department operations

Make certain that price integrity is adhered to by ensuring that all store pricing is accurate and the scan guarantee policy is being followed

Assesses effectiveness and productivity of departments and store personnel

Monitors scheduling in relationship to store conditions and makes appropriate adjustments or recommendations

Consults with department managers about personnel problems and training

Checks that safety and sanitation procedures are followed and that working conditions are safe and clean

Completes appropriate injury investigations and completes reporting form when required

Demonstrates understanding of store priorities, can anticipate change and shows initiative in problem solving

Act as Manager on Duty as needed, responsible for knowing all opening and closing procedures and enforcing all proper operating procedure throughout the store.

Perform tasks as assigned by the store manager

MINIMUM QUALIFICATIONS

Must be 18 years of age

High School Education

3-5 years retail experience preferred

Ability to work in multiple stores within the district/ region based on the needs of the business

EDUCATION AND EXPERIENCE

Ability to read, write, and perform basic math functions

Possess basic computer skills

Working knowledge of all aspects of store management and operations

Business Insight/ Problem Solving, Communication Skills, Delegation, Flexibility, Human Relation Skills, Leadership, Management Control, Planning and Organization, Initiative

Working knowledge of Company SOPs, as well as the ability to make decisions and provide effective leadership

PHYSICAL REQUIREMENTS

EQUIPMENT USED

Working knowledge of all store systems including POS, receiving, Kronos, pallet jack certification etc.,

Operation of the following:

Baler/compactor (must be 18 years of age)

Telephone

Case cutter (must be 16 years of age)

Scale

Pallet jacks (must be 18 years of age)

Wrapping Machine

Marking gun

Media scale

Computer

Oven

Walkie Stacker (must be 18 years of age)

Thermometer

Ladder (must be 18 yrs of age)

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.

Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.