The mission of all Tops associates is to adhere to the Tops vision of providing a friendly neighborhood store that saves the customer time and money. The Night Operations Manager is a well-rounded individual responsible for knowing all opening and closing procedures and enforcing all proper operating procedures throughout the store to create a positive work environment for associates and a positive shopping experience for the customer. Primary hours of responsibility 3 â€“ 4 nights per week, these hours may vary based on each individual stores hours of operation and the needs of the business.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Maintains Remarkable Customer Service and customer relations, as well as maintaining acceptable service levels

Reacts to all customer concerns quickly and effectively while following policies and procedures to provide the best experience possible

Closely monitor stock levels and ad support to ensure maximizing sales potential.

Act quickly and accurately if any problems arise, (customer, associate and or building situations/issues)

Refrigeration checks completed per SOP and logged.

Knowledge and awareness of "Crisis Manual" in case of power outage or weather related issue

Maintains proper staffing levels to handle the needs of the business.

Ensures a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies

Maintains a friendly, professional and well organized image in all departments including but not limited to the parking lot, vestibule, checkouts etc.

Performs special store level tasks/projects as assigned by the store manager

Coordinating of receiving warehouse deliveries per schedule.

MINIMUM QUALIFICATIONS

Must be 18 years of age

High School Education

1-3 years retail experience preferred

Attendance at a Company MOD Class and the passing of MOD Certification test

Ability to work in multiple stores within the district/ region based on the needs of the business

EDUCATION AND EXPERIENCE

Ability to read, write, and perform basic math functions

Possess basic computer skills

Very strong customer service skills, communication, management/leadership skills, strong decision making skills, conflict management, and the ability to manage multiple tasks

Working knowledge of Company SOPs, as well as the ability to make decisions and provide effective leadership

PHYSICAL REQUIREMENTS

EQUIPMENT USED

Working knowledge of all store systems including POS, receiving, Kronos, pallet jack certification etc.,

Operation of the following:

Baler/compactor (must be 18 years of age)

Telephone

Case cutter (must be 16 years of age)

Scale

Pallet jacks (must be 18 years of age)

Wrapping Machine

Marking gun

Media scale

Computer

Oven

Walkie Stacker (must be 18 years of age)

Thermometer

Ladder (must be 18 yrs of age)

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.

Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.