Program Manager

Location: Remote with up to 10% travel

Department: Consumer Experience

Schedule: Day Shift | Full-time

Eligible for an annual bonus incentive

#CXJobs

Collaborates with CX Onsite Team leaders to identify program opportunities.

Analyzes people/process/tech processes and barriers and recommends actions based on gaps, trends, and needs.

Builds collaborative relationships within discipline to support strategic objectives and move work forward.

Programmatic leadership for continuous improvement for CX Onsite team priorities.

Manages the national Service Recovery process and serves as a subject matter expert in this space for market CX teams and leaders, including regulatory requirements.

Demonstrates and coaches others on exceptional conflict resolution skills in addressing dissatisfied consumers in alignment with our standards.

Education and Work Experience:

High School diploma equivalency with 3 years of cumulative experience OR Associate's degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required. 3 years of leadership or management experience preferred.

Additional Preferences:

3-5 years of experience in health care operations, strategic integration or consumer experience

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

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