Business Analyst - Quality Assurance Automation Lead

Business Analyst – Quality Assurance Automation Lead

Location: Remote, Company based in Folsom, CA

Department: Technology / Operations

Reports To: Chief Operating Officer

Job Description:

This role supports the expansion of our Salesforce-based online quote, bind, and issuance portal and future initiatives. The Quality Assurance (QA) Automation Lead will review requirements, partner with business teams to identify test scenarios, and write test scripts for new functionality and enhancements. Scripts will be recorded by BA Team members and converted into automated Copado test runs. The role monitors Copado script results and acts on any failures. This person will collaborate with CAIS and partner stakeholders to define and deliver QA services for upgrades, enhancements, and new products.

The QA Automation Lead also ensures regression testing is completed for each Salesforce release. The role will automate QA processes using tools such as Copado Robotic Testing, Jira test scripts, and Claude to streamline testing, shorten time to market, and prevent production issues.

Job Duties:

Analyze, specify, and design tests for cloud architecture components

Review requirements in Jira and LucidChart to develop, document, execute, and automate test scenarios for new functionality and regression testing against enhancements and the tri-annual core system release; log defects

Help develop performance testing strategy and plans, build automated performance scripts in Copado Robotic Testing, and execute functional and performance tests, recommending improvements against software quality standards

Work with Development, Operations, and Architecture teams to review test results and troubleshoot issues, documenting in Jira

Work with the Training Lead to keep end-user documentation aligned with functionality

Represent the Testing Team with business owners, tech managers, and clients on requirements, features, stories, and test scripts

Required Skills:

Experience writing and executing end-to-end test cases and scripts in Salesforce

Proficient in Microsoft Office, Project, Visio, LucidChart, SharePoint, and project management and time tracking tools

Strong analytical and troubleshooting skills, with the ability to describe software defects and learn quickly

Excellent communication, presentation, and client-facing skills, with the ability to work independently and across teams while managing competing priorities

Experience using Claude to turn requirements into test scripts and training documentation for SMEs and business teams performing manual testing

Ability to create and update online user procedures

Experience collaborating with stakeholders, process owners, project managers, and creative and technical teams on QA tasks

Desired Education, Skills and Experience:

Functional and performance testing of Salesforce or other CRM applications, including end-to-end Salesforce implementation

Use of Copado Robotic testing or other code and AI based regression testing tool

Large-scale web project experience, ideally creating and launching e-commerce B2B portals, a plus

Experience in cognitive design, information architecture, and user-centered design a plus

Insurance industry experience, property / casualty preferred

Web Services / API testing

Knowledge of SOA approach and Scrum framework highly desired

Development background is a bonus

Required Education and Experience:

Bachelor’s degree or equivalent qualification

3-5 years of related experience in manual and automated testing

Experience using Claude to build test scripts and automate testing

Must be authorized to work for any U.S. employer

About Us

Community Association Insurance Solutions, LLC, an Amwins Company, is a nationally licensed Commercial Insurance Wholesaler and Program Administrator specializing in helping

Homeowners’ Associations (HOAs), Condominiums (Condos), Townhomes and Planned Unit Developments (PUDs). We are an independent Operating company of Amwins, the largest wholesale brokerage and group insurance administrator in the US with annual placed premiums over $26b, over 155 locations around the world, and over 6k employees. Amwins has expertise across a diversified mix of property, casualty and group benefits products, and offers value-added services to support some of these products, including product development, underwriting, premium and claims administration and actuarial services.

Learn more: www.caislive.com/about-us

Pursuant to California regulation, the compensation range for this position is as stated and includes eligibility for performance-based bonuses.

California Pay Range $95,000 — $105,000 USD

The Amwins Advantage: Benefits & Perks Available to Full-Time US Based Employees

Medical, Dental, Vision available your first day of employment

Choice of medical plans through Blue Cross Blue Shield; Kaiser available for CA employees

Mental health support including:

Virtual therapy

Digital coaching

24/7 EAP counseling

Company-paid Basic Life & AD&D Insurance, Short-Term Disability, and Employee Assistance Program

Health Savings Account with company contributions

Health Care FSA, Dependent Care FSA, and Commuter Benefits

Parental Leave and Adoption Assistance

Voluntary coverage options:

Life Insurance

Critical Illness

Accident

Identity Theft Protection

Retiree medical benefits available for Medicare-eligible retirees

401(k) with company match

Generous Paid Time Off and Company Holiday Schedule

Collaborative, continuing education focused work environment

Career advancement opportunities