Claims Representative
Park Avenue Group
Evansville, IN · Posted October 31, 2026
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Where Evansville, IN ranks
Where Evansville, IN placed in our monthly rankings, month by month. Each month stays online at its own address.
November 2026
- #6Cities where the biggest share of jobs do not need a four-year degree in the Great Lakes21% · of 39
- #7Cities where the biggest share of jobs do not need a four-year degree in the Midwest21% · of 54
- #11Best cities for mid-career professionals in the Great Lakes60% · of 53
- #12Best cities for mid-career professionals in the Midwest60% · of 69
- #15Cities with the most jobs that need no experience in the Great Lakes0.9% · of 50
- #16Best college towns for junior jobs in the Great Lakes37% · of 39
How AI is used in this kind of work
Among insurance claims and policy processing clerks, AI is already used for some of the tasks. Measured exposure for insurance claims and policy processing clerks: 15% (some).
Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.
Skills this job asks for
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About the job
Angott Search Group (ASG) is partnering with our client, an established insurance company, to find experienced and customer-focused Claims Representatives to join their team. This position is responsible for investigating, evaluating, and settling moderately complex to complex insurance claims while providing exceptional service to policyholders and agency partners
Key Responsibilities:
Investigate, evaluate, and settle insurance claims accurately, fairly, and efficiently.
Review insurance policies, determine coverage, assess damages, and establish appropriate claim reserves.
Conduct on-site and remote claim investigations, including property inspections and damage assessments.
Negotiate claim settlements while ensuring compliance with company policies and applicable regulations.
Manage assigned claims from initial investigation through final resolution.
Maintain accurate claim documentation, reports, and communication records.
Serve as the primary point of contact for policyholders and insurance agents regarding claim status and resolution.
Collaborate with internal teams, legal counsel, and outside professionals on complex claims and litigation matters.
Stay current on industry trends, insurance regulations, and claims best practices.
Participate in an after-hours on-call rotation as needed.
Qualifications:
3–5 years of insurance claims experience or equivalent relevant experience.
Knowledge of personal, commercial, and farm insurance policies preferred.
Strong investigative, analytical, negotiation, and problem-solving skills.
Excellent communication, organization, and customer service abilities.
Ability to independently manage a claims caseload and meet deadlines.
Proficiency with claims management systems, Microsoft Office, and related technology.
Bachelor's degree preferred; equivalent experience considered.
Valid driver's license and ability to travel locally for field inspections.
Ability to inspect damaged properties, climb ladders, and work in varying weather conditions.
Bilingual communication skills are a plus.