Administrative Specialist, Client Services

Company Description See how Epsilon powers connected marketing by unlocking the full potential of data and identity. Overview We’re looking for an organized, detail-oriented Administrative Specialist 4, Client Services to provide administrative and operational support across the business. This role will have a strong focus on billing and documentation while also supporting a variety of day-to-day business needs. Responsibilities Process and track billing activities and supporting documentation. Review requests for completeness and accuracy. Assist with file processing, reporting, research, and other routine requests. Maintain accurate documentation and help keep work moving through completion. Communicate across teams to resolve questions and coordinate requests. Provide additional administrative and operational support as business needs change. Qualifications Strong organizational skills and attention to detail. Ability to manage multiple priorities and stay on top of deadlines. Strong written and verbal communication skills. Comfortable learning new systems and processes. Ability to work independently while following established procedures. Previous experience in administration, billing, operations, or client support is a plus. What Success Looks Like You’re dependable, organized, and accurate. You take ownership of routine responsibilities, keep work moving, and are comfortable jumping in where additional support is needed. Additional Information When you join Epsilon, we’ll create something EPIC together. We’re a global leader in data and identity, with deep expertise in digital media, clean rooms, customer data platforms, loyalty and marketing services. Positioned at the center of Publicis Groupe, Epsilon helps brands deliver personalized experiences at scale and build lasting customer relationships by unlocking the full potential of data and identity. Epsilon operates in 30+ countries across EMEA, the Americas and APAC, with more than 8,000 employees. Check out a few of these resources to learn more about what makes Epsilon so EPIC: Our Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog Epsilon has five values that define our culture and guide us as we create value for our clients, our people and consumers. We seek candidates who align with our company values, demonstrate them and make them meaningful in their day-to-day work: Act with integrity. We are transparent and have the courage to do the right thing. Work together to win together. We believe collaboration is the catalyst that unlocks our full potential. Innovate with purpose. We shape the market with big ideas that drive big outcomes. Respect all voices. We embrace differences and foster a culture of connection and belonging. Empower with accountability. We trust each other to own and deliver on common goals. Because You Matter As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to: Time to recharge: Flexible time off (FTO), 14 paid holidays, paid sick time Family well-being: Parental/new child leave, childcare & elder care assistance, adoption assistance Extra perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling Epsilon benefits are subject to eligibility requirements and other terms. Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants who need accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation. For San Francisco Bay and Los Angeles Areas: Epsilon will consider qualified applicants with criminal histories for employment in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply. #LI-JJ1 Compensation Range: USD $46,800.00 - USD $86,800.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 12/31/2026.

Process and track billing activities and supporting documentation. Review requests for completeness and accuracy. Assist with file processing, reporting, research, and other routine requests. Maintain accurate documentation and help keep work moving through completion. Communicate across teams to resolve questions and coordinate requests. Provide additional administrative and operational support as business needs change.

Strong organizational skills and attention to detail. Ability to manage multiple priorities and stay on top of deadlines. Strong written and verbal communication skills. Comfortable learning new systems and processes. Ability to work independently while following established procedures. Previous experience in administration, billing, operations, or client support is a plus. What Success Looks Like You’re dependable, organized, and accurate. You take ownership of routine responsibilities, keep work moving, and are comfortable jumping in where additional support is needed.