Business Systems Support Analyst III

The Gig:

The Virgin Voyages Business Systems Support Analyst III will be a key member of the team and major support for the business in this very early part of our life. This includes coordinating and executing testing for new software releases, collect, analyze and report system performance data, perform regular audits on all software applications and hardware used within the operation. You’re a member of the Voyage Services team and you will love the variety and the pace at which we all roll. You’ll also help introduce other teams to these new systems and help

them understand how they work and don’t work and hold hands along the way.

This gig is based at VVHQ - our swanky Virgin Voyages Head Office in Plantation, FL where we follow a hybrid work environment. We can't wait to 'sea' you in person during our Collaboration Days, Tuesdays, Wednesdays, and Thursdays, while you enjoy Mondays and Fridays' as remote days.

What You'll Be Up To:

Serve as a primary point of contact between business units and IT teams, ensuring effective communication and collaboration

Oversee the development of system specifications, process flows, and functional requirements to ensure alignment with business goals

Analyze current business processes and systems to identify areas for improvement, recommending new solutions or enhancements

Perform demonstrations of system updates and processes

Perform system audits

Participate in testing for releases and upgrades

Support and manage change requests and new initiatives

Create/maintain documentation workflows and technical documentation

Lead deployments of new initiatives and hyper care

Ensure that project deliverables are on time, within scope, and meet quality standards

Manage project timelines, and resources as needed

Conduct data analysis and reporting to assess system performance and recommend improvements

Sensitivity to confidentiality

Act as an ambassador of the Virgin culture

Qualifications / Super Powers Required:

College degree or equivalent

Experience with working in a team environment and with external vendors

Travel or hospitality web/reservation system experience preferred

4+ years in business systems analysis, with experience working closely with analysts and serving as a point of contact between management and team members

4+ years of reservation systems experience. Preferably Seaware and ship PMS systems

Resilient with the ability to adapt to changing priorities and strong influencing skills

Enjoys working with diverse teams and bringing a positive, energetic attitude

Self-motivated with the ability to work independently and as an excellent team player

Strong written and verbal communication skills

Project management skills

Familiarity with Agile/Scrum methodologies and project management tools

Knowledge of databases, software development, and systems integration

Familiarity with data analytics and change management principles

What Matters to Us:

At Virgin, your personality matters as much as how good you are at what you do. We want you to bring it to our hangout spot and help make the place even better. So, we won’t be surprised to hear that when people talk about you they say you are clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen.

Virgin Voyages is committed to being an Equal Opportunity Employer and encourages applications from qualified, eligible applicants regardless of their sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. Our greatest strength comes from our ability to come together as unique individuals -- we seek to always embrace and celebrate our differences, providing an inclusive workplace environment that allows you to be your best self.

Virgin Voyages is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Virgin Voyages via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Virgin Voyages HR/Recruitment will be deemed the sole property of Virgin Voyages. No fee will be paid in the event the candidate is hired by Virgin Voyages as a result of the referral or through other means.