Head of Customer Success
FlowX.AI
New York, NY · $180k–$220k a year · Posted October 21, 2026
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Where New York, NY ranks
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November 2026
- #1Best cities for operations jobs1,429 openings · of 100
- #1Best cities for sales jobs2,774 openings · of 78
- #1Best cities for finance jobs1,932 openings · of 78
- #1Best cities for data and analytics jobs1,713 openings · of 58
- #1Best cities for HR jobs994 openings · of 30
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Rankings about customer success jobs
- Best cities for customer success jobs #1 New York (367 openings)
- Employers with the most customer success jobs #1 Gallagher (167 roles)
Customer Success jobs · Top Customer Success employers · All rankings
How AI is used in this kind of work
AI use among sales managers is little observed so far. Measured exposure for sales managers: 4% (little observed).
Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.
Skills this job asks for
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About the job
FlowX.AI is an agentic AI platform for large-scale, mission-critical applications. We started in regulated industries - banking and insurance - and have successfully landed major deals in government and defense. We're now expanding into new verticals including logistics, manufacturing, healthcare, and construction.
Our platform enables large organizations to deploy, run, and monitor mission-critical AI agents at scale. We provide the governance layers and robustness that AI agents need to operate reliably across the most important business processes.
Mission
We’re looking for a Head of Customer Success to build and lead our global customer success practice, starting with agentic accounts - with broader enterprise and global scope on the horizon.
At FlowX.AI, CS starts before the contract is signed: defining the right KPIs in proposals, tracking outcomes through delivery, and helping customers tell their success story. The two measures of success: public references and account ARR growth.
This is what you would be working on:
Partner with Sales to embed outcome-based KPIs into contracts.
Own success tracking post-deployment and keep delivery anchored to outcomes.
Build and maintain C-suite relationships within strategic accounts.
Drive public references: case studies, whitepapers, press releases.
Identify and advance expansion opportunities with Sales.
Build the playbooks and processes for our US CS motion.
Experience & skill set you need to succeed:
8+ years in Customer Success or Strategic Account Management in enterprise software.
A track record of expanding accounts and driving ARR growth.
Experience in financial services or other regulated industries.
Confidence at C-suite level and strong commercial instincts.
Experience building a CS practice from an early stage.
What's in it for you:
Build the US CS practice from scratch, with a path to a global remit.
Competitive base salary of $180k-$220k with an early-stage equity package.
Aggressive superlinear compensation for performance .
Work with a genuinely differentiated product, an ambitious team, and real impact.
Location: New York City
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Paid Time Off (Vacation, Sick & Public Holidays)
Training & Development