Senior Project Manager

Senior Project Manager $120,000 - $140,000

As a Senior Project Manager, you’ll play a key role in delivering exceptional service to our customers while managing complex inquiries, orders, and issue resolution. You’ll serve as a go-to resource for customers and internal teams, take ownership of service challenges, and help mentor fellow team members as we continue to raise the bar on Trulite’s Platinum customer service standards.

Who You Are: You are an experienced customer service professional who takes pride in getting things right and building strong relationships. You’re a natural problem solver who stays calm under pressure, takes ownership when issues arise, and follows through until they’re resolved. You enjoy sharing your knowledge with others, look for ways to make processes better, and are committed to responsiveness and reliability in everything you do.

What You Will Be Doing:

Serving as a primary point of contact for complex customer inquiries, escalated issues, and order concerns.

Responding to customer questions and concerns within our two-hour response expectation.

Entering, verifying, and processing customer orders accurately and on time.

Reviewing complex orders, specifications, pricing, and purchase orders to prevent errors.

Coordinating order changes and special requests with sales, production, and scheduling teams.

Monitoring daily backorders and keeping customers updated on order status and delivery dates.

Preparing and validating customer quotes, including more complex pricing requests.

Providing customers with accurate product knowledge and technical guidance.

Distributing product warranties and supporting documentation.

Partnering with sales, accounting, and AR to resolve billing, credit, and account concerns.

Mentoring and training customer service team members on systems, procedures, and best practices.

Identifying recurring issues and recommending process improvements.

Travel: Up to 5% for occasional customer visits.

Physical Requirements: Sedentary work with occasional lifting (up to 25 lbs).

Other duties as needed.

Skills You Bring:

High school diploma or equivalent and 10 to 15 years of customer service or relevant experience.

Glass and aluminum industry experience preferred.

Strong problem solving and conflict management skills.

Excellent written and verbal communication skills.

Highly organized, efficient, and accurate, with the ability to manage multiple priorities.

Strong attention to detail and listening skills.

Proficiency in Microsoft Office 365.

Comfort with numbers, including discounts, fractions, percentages, area, and volume.

Ability to work independently while supporting a collaborative team.

Must pass a criminal background check.

Why Trulite:

Trulite offers the most comprehensive benefit coverage in the industry. We give our employees immediate access to health, dental, vision and life insurance benefits, as well as provide short/long-term disability coverage to protect you financially if you should incur a non-occupational illness or accident.

We are pleased to offer a comprehensive wellness initiative that includes access to a progressive financial training program.

Stay with us for a year and your 401k employer match is 100% vested and immediately becomes part of your ever improving financial plan. This is also true for those who select and contribute to their Health Savings Account. We match on both employee and family coverage to help cover out-of-pocket expenses and if unused continues to grow until needed. The employer match for your HSA, if you choose to participate, is also vested immediately at 100%, improving your financial health.

Trulite bears most of the cost of your benefits. We structured these benefits because we care not only about your physical well-being but your financial health and welfare too. Let us show you why Trulite values you as an employee and how we will help you achieve financial independence.

We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.