Sales and Service Manager- Highland Park

Job description:

The following is a list of essential functions, which may be subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, or eliminate a function.

Achieve deposit, loan, new consumer and business households leveraging our relationship based sales and service model.

Leads and coaches team members to best in class internal and external customer service.

Proactively seek to bring in external business via disciplined calling and sales efforts.

Participate in the development and management of sales activities and processes for the branch.

Be an ambassador of technology by utilizing the customer relationship management platform.

Act as a product/services referral source for various bank departments including loans, trust and investments.

Participate in development of ongoing marketing and business development activities within market area, coordinating with other business units as appropriate.

Support branch management to oversee operations, administration, staffing, audits, compliance, and security.

Lead inside sales and cross-selling initiatives for the branch; conduct coaching for the service and sales program; regularly conduct sales and team meetings.

Follow and enforce all compliance and security procedures, including dual control, cash control, and branch opening and closing procedures.

Perform other tasks as may be assigned by management.

Compliance

Comply with all applicable regulations and Bank policies regarding employment and employment law.

Participate in annual compliance and other job-related training.

Comply with applicable bank regulations, Bank policies and procedures.

Comply with Bank’s internal privacy and ethics standards.

Relationships and Contacts

Internal : Reports to Financial Center Manager / Multi-Site Manager; Frequent contact with Branch Team members to discuss sales products, services, policies, procedures and changes; Timely contact with team members from various levels of the bank

External : Frequent contact with current and potential customers regarding products and services; Representation of the Bank through community involvement and volunteerism

Education and Experience

High School diploma or equivalent required; Associates or Bachelor’s degree preferred

Previous banking or relevant work history and supervisory experience preferred

Skills and Competencies

Sales experience and/or demonstrated aptitude and desire to succeed at business development activities

Thorough knowledge of Bank products and services

Excellent customer service skills

Demonstrated verbal and written communication skills

Ability to interact well with Team members and customers

Good Supervisory and coaching skills

Strong attention to detail and accuracy

Basic computer skills

Ability to multi-task and remain organized

Ability to achieve sales goals through relationship-based selling techniques

NMLS required

Ability to use sound judgment when making decisions on behalf of the Bank

Working Conditions

Traditional office environment with no unusual work conditions; the branch office maintains six day a week operations (Monday – Saturday) with operational hours depending on branch location. All branch Team Members are required to work a minimum of two (2) Saturdays per month. Ability to drive, with a valid driver’s license, to meet with customers outside of the office; Events may occasionally require work on evenings and weekends.

Penn community Bank is an equal opportunity employer.