Market Success Manager

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RAYUS Radiology is looking for a Senior Market Success Manager to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Sr Manager, Market Success, you will be responsible for driving profitable referral growth, market share expansion and commercial excellence across assigned markets through the leadership of Account Executives. This role leads market planning, referral development strategy, sales execution, customer retention and commercial performance management.

This is a Full Time Position supporting our South Florida territory.

ESSENTIAL DUTIES AND RESPONSIBILITIES: (45%) Leadership Duties 1. Lead, coach and develop Account Executives and Market Success Managers to achieve market growth, customer retention and business objectives 2. Collaborate with Operations, Marketing, Radiologists and Executive Leadership to achieve volume, revenue and strategic growth objectives while fostering a culture of accountability, customer focus and continuous improvement 3. Demonstrate strong leadership skills and abilities, remaining approachable and objective 4. Manage all hiring and retention processes, responsible for initial and ongoing training of new and existing team members 5. Initiate and participate in team member performance evaluations, compensation, development and conduct performance improvement plans, disciplinary actions and/or up to termination if necessary 6. Facilitate and lead regular team meetings and team member one-on-one (1:1) meeting’s with each direct report team member; complete field rides with the sales team 7. Mentor and support team members, encouraging a culture of collaboration, compensation & HR systems excellence, accountability and continuous learning and improvement 8. Determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths 9. Establish team goals, performance metrics and expectations; monitor results and implement improvement plans as needed 10. Foster a culture of collaboration, accountability, continuous improvement and customer-focused service 11. Lead market and team meetings to align priorities, strategies and execution plans 12. Drive adoption and effective utilization of Salesforce and other commercial systems consistent with company standards 13. Lead change management initiatives and support implementation of market and enterprise-wide programs 14. Partner with radiologists, operations leaders and corporate departments to support business objectives and strengthen organizational alignment 15. Manage assigned budgets and resources while ensuring efficient execution of team priorities and projects

(40%) Market Growth, Strategy, and Business Development 1. Develop and execute market growth strategies, targeting plans and customer segmentation initiatives to increase volume, market share and profitability 2. Identify, prioritize and pursue new business opportunities, including new referral sources, customer segments, service lines and strategic accounts 3. Monitor market performance, referral trends, profitability and competitive activities to inform business decisions and growth strategies 4. Partner with Marketing to develop and execute campaigns, educational programs and market-specific growth initiatives 5. Build and maintain strong relationships with physicians, health systems, payors and key referral sources The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by team members within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of team members to do this job. Reasonable accommodations will be considered. Page 1 of 5 6. Collaborate with radiologists to promote existing and emerging clinical services and educate customers on company capabilities 7. Deliver presentations, seminars and educational programs to current and prospective customers as well as industry organizations and trade events 8. Oversee customer relationship management activities, ensuring accurate documentation of customer interactions and market intelligence 9. Facilitate service recovery efforts and resolve customer concerns in partnership with operations leadership 10. Support payor contracting activities, monitor referral patterns and identify opportunities to improve market performance 11. Lead or participate in local, regional and national growth initiatives, serving as project lead when appropriate

(10%) Sales Training and Organizational Development 1. Support the development and delivery of sales training programs, onboarding initiatives and best practice sharing across the organization 2. Contribute content, facilitation and leadership at national, regional and market sales meetings 3. Mentor new sales leaders and support leadership development initiatives

(5%) Other Duties and Projects as Assigned