At Root16 Reply, our company is built around two things…our people and our clients. While other firms spend most of their time worrying about things like expanding their footprint and bottom line, we’re more concerned about doing what’s right for our employees and our clients. We want to do everything in our power to make sure our clients, our team, and our organization, are successful. We’re looking to build true partnerships, and tackle challenges with our clients head-on; bringing our people, vision, and experience to the forefront. We take great pride in our work, and have fun doing it.

Who we are:

We are technologists

We are customer engagement enthusiasts

We are listeners and researchers

We are doers, thinkers and problem solvers

We are collaborative and cooperative

We are accountable to one another - and for one another

What we look for:

People who are smart, honest and genuine

People who take pride in their work

People willing to do what it takes and think outside the box

People who are life-long learners and help others learn along the way

People who laugh and don't take themselves too seriously

People who do right by others

People who appreciate the abilities and differences of others

People who want to participate in building a positive work culture

What we offer:

Collaborative environment without politics, micro-management or burdensome tools and processes

Remote or hybrid, flexible work environment with social events

Empowerment to make your mark

Growth defined by experiences, not tenure or rank

Invest in Your Nest benefit to upgrade home office

Wellness benefit for gym membership or exercise equipment

Learning allowance for classes, training or personal pursuit

Discretionary Unlimited PTO, 11 paid holidays, birthday off and summer hours

Monthly cell phone / internet allowance

Excellent medical, vision and dental benefits plus 401k with company match

Education, certifications and training

Casual dress

Responsibilities:

Develop and maintain client relationships, building trust and gaining knowledge of ongoing needs and challenges within client organizations

Provide leadership for project teams, providing unparalleled satisfaction and results driven outcomes for our clients

Create and manage project timelines to ensure on-time and on-budget delivery

Lead requirements gathering, estimate development and deliverable completion specific to project requirements

Lead and participate in design and architecture sessions with clients, identifying areas to drive transformation and innovation at medium/large client organizations

Install, configure, deploy, customize and test Root16 solutions for assigned clients

Train and educate clients on our process and deliverables, helping to drive adoption and overall client success

Stay current on industry technology trends through self-study and training, sharing knowledge gains internally and externally via internal sessions, blog posts, and social media

Requirements:

Minimum 3+ years’ experience leading and/or working in software implementation projects

Experience with Microsoft technologies in a professional services environment

At least 2 years of experience leading project teams, either formally or informally with budget management responsibilities

Agile methodology experience for software implementations

Background in one or more of the following Microsoft solutions: Dynamics 365 Sales, Marketing/Customer Insights Journeys, Customer Service, Portals, Power Platform or other CRM applications

Willingness and ability to quickly learn new features and functionality offered in Microsoft Dynamics and the Power Platform tech stack

Occasional travel required, less than 20%