Customer Success Manager
Launchpoint
New York, NY · $70k–$100k a year · Posted October 19, 2026
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Where New York, NY ranks
Where New York, NY placed in our monthly rankings, month by month. Each month stays online at its own address.
November 2026
- #1Best cities for operations jobs1,429 openings · of 100
- #1Best cities for sales jobs2,774 openings · of 78
- #1Best cities for finance jobs1,932 openings · of 78
- #1Best cities for data and analytics jobs1,713 openings · of 58
- #1Best cities for HR jobs994 openings · of 30
- #1Best cities for marketing jobs1,754 openings · of 31
Rankings about customer success jobs
- Best cities for customer success jobs #1 New York (367 openings)
- Employers with the most customer success jobs #1 Gallagher (167 roles)
Customer Success jobs · Top Customer Success employers · All rankings
Pay compared with the market
This listing pays about $85,000 a year. Across 119 open customer success manager listings that state pay, the middle half runs $94,500 to $142,500 and the median is $120,500. That is 29% below the median, below the middle half of those listings.
Listed pay is what employers advertise, not what people are paid.
Customer Success Manager salaries by state · Check your own pay
How AI is used in this kind of work
AI use among sales managers is little observed so far. Measured exposure for sales managers: 4% (little observed).
Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.
About the job
About Launchpoint
Launchpoint runs creator campaigns end to end: sourcing, briefing, review, tracking, and payouts. Brands like Uber, Capital One, Kalshi, Dr Pepper, and Higgsfield use it to put hundreds of creators to work at once and see exactly what each video did.
More than 160,000 verified creators are on the platform.
The role
You'll own a book of UGC campaigns from kickoff to results, at a scale most campaign managers never see: hundreds of creators live at once, for brands that hold creator content to the same standard as their paid media.
You sit on both sides of the table. With the brand, you turn a goal into a plan and answer for the outcome. With the creators, you coach until the content performs. This is a hands-on role for someone who has run creator programs themselves and wants to run much bigger ones.
What you'll do
Run UGC campaigns end to end for a portfolio of brands, from kickoff through results and renewal.
Brief creators and coach them directly until the content works.
Keep very large groups of creators on standard and on schedule.
Be the brand's main point of contact: set expectations, report results, and say plainly what is and isn't working.
Find what is winning and scale it while the window is open.
Bring what you learn back to the product team.
What we're looking for
Hands-on experience running UGC or creator campaigns day to day, not just overseeing them.
You've briefed and coached creators directly and can tell a good hook from a bad one in three seconds.
Experience managing the brand side: expectations, reporting, and hard conversations.
The ability to run many campaigns and creators at once without dropping details.
Fluency in short-form platforms. You know what is working this week.
Clear, direct writing.
Nice to have
You've built and coached campaigns that reached tens of millions of views or more.
Campaign experience in tech, AI, or crypto.
Experience growing accounts through renewals and expansions.
Compensation
$70k – $100k base salary. Where you land in the band depends on experience and the scope you take on.
Benefits
Unlimited PTO
Health insurance