Guest Operations Communications Specialist

Already Part of Team Breeze? Current Breeze Airways Team Members should apply through the internal careers site in Workday and should not submit an application through this external posting.

Breeze is hiring- join us!

The Guest Operations Communications Specialist works in the Breeze Operations Control Center (OCC) to monitor disruptions and send timely and accurate flight-level notifications with the goal of improving the Guest Experience. The primary role is to keep Guests and internal stakeholders informed and updated during irregular operations. Here’s what you’ll do

Actively monitor the status of Breeze flights and identify potential disruptions

Document flight status updates in internal systems

Send proactive flight-level notifications in a timely manner

Collaborate consistently across teams inside and outside of the OCC to provide recovery solutions for unique operational challenges

Monitor flights for high-need situations that require additional recovery options or higher-touch attention and coordinate follow through

Regularly audit and update communication templates to comply with regulatory and policy updates

Monitor sentiment on disupted flights and escalate concerns as needed

Communicate effectively with internal stakeholders to ensure alignment

Provide regular reporting and insights to leadership

Work in multiple programs and on multiple screens simultaneously

Mentor others as skillset expands

Share peer-to-peer feedback with a growth mindset

Participate in improving the overall Guest Experience by recommending improved processes

Maintain punctuality and consistent attendance

Other duties as assigned

Achieve performance measure and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity, and Excellence.

Here’s what you need to be successful

Minimum Qualifications

High School Diploma or General Education Development (GED) Diploma

Two (2) years experience in written communication

One (1) year experience in airline operations

Strong written and verbal communications skills

Ability to work in a fast-paced, high-pressure environment

Basic proficiency with Microsoft Office 365 and ability to learn new systems quickly

Flexible and able to work at any time, including nights, weekends, and holidays

Must have authorization to work in the US as defined by the Immigration Reform Act of 1986

Must be at least 18 years of age.

Self-starter with a positive attitude and strong desire for success

Identify safety and/or security concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary including Breeze’s confidential reporting systems: Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)

Potential need to be available to respond on short notice as occasional overtime may be required to support irregular operations.

Preferred Qualifications

College degree

1-2 years customer service experience

65 WPM typing skills

Bi-lingual (English and Spanish)

Navitaire PSS experience

Skills/Talents

Technical writing proficiency

Excellent reading comprehension

Problem-solving and critical thinking

Strong attention to detail

Organizational and prioritization skills

Ability to work under pressure

Exemplifies Breeze’s safety culture, values, and mission

Physical Demands & Working Conditions

Prolonged periods of sitting at a desk and working on a computer

Frequent use of hands and fingers for typing, handling documents, and operating standard office equipment

Occasionally lift and/or move up to 15 pounds

Occasional standing, walking, bending, and reaching within an office environment

Clear verbal and written communication, requiring adequate speech, hearing, and vision

Perks of the Job

Health, Vision and Dental – Full Time

Health Savings Account with Breeze Employee Match - Full Time

401K with Breeze Employee Match

Generous PTO

Travel on Breeze and other Airlines too!

Breeze Airways provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Breeze Airways will never request your Social Security Number, Driver’s License or Date of Birth on our job postings. Job Postings requesting any or all of this information should be regarded as a scam.