Among computer occupations, all other, AI is already used for a large share of the tasks. Measured exposure for computer occupations, all other: 31% (high).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

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About the job

Department Summary-Provider-Facing Digital Engagement Responsibilities

Serve as a provider-facing representative for digital engagement initiatives by collaborating with provider stakeholders, gathering feedback, identifying adoption barriers, and helping align digital solutions to provider business needs and experiences.

Maintain and organize the Provider Digital Engagement roadmap and backlog, ensuring initiatives, priorities, dependencies, milestones, risks, and status are documented, visible, and ready for prioritization and execution

Review provider engagement requests, provider impact assessments, and stakeholder business needs to support requirements definition, work intake, prioritization readiness, and delivery planning.

Support provider digital adoption initiatives by identifying opportunities to improve provider awareness, self-service utilization, digital experience, and engagement outcomes across provider-facing channels.

Partner with the Website Manager, Training Manager, Provider Communications, analytics resources, and other stakeholders to coordinate provider-facing engagement activities and help ensure consistent messaging, aligned timing, appropriate channel utilization, and readiness across digital destinations

Maintain visibility into provider-facing initiatives by tracking deliverables, dependencies, decisions, risks, and action items; facilitate planning and readiness discussions and communicate status to stakeholders.

Coordinate provider-facing engagement calendars and activities to identify overlapping, competing, or duplicative outreach and elevate potential timing, capacity, or dependency concerns

Partner with analytics resources to support measurement of engagement effectiveness, provider adoption, digital utilization, and identified opportunities for continuous improvement and optimization.

Responsible for collaborating with the Product Owner to deliver on the digital strategy in key areas of Digital Experience. Assist in the execution of the product vision, prioritization of story cards as part of the overall Agile activities, and track and report out on status of key accomplishments.

Collaborate with project areas to form relationships and confidence in delivering digital strategy.

Ensure the highest quality in member and customer satisfaction for the digital space.

Inform stakeholders on the progress and status of the project.

Manage, prioritize, and assess the impact of defects including providing key input on the decisions to fix or defer.

Collaborate with and support the development team during a sprint.

Provide answers to technical questions from developers, scrum masters or others on the team.

Assist in developing and executing product vision and strategy with the Product Owner, including scrum responsibilities.

Act on behalf of the Product Owner in conflicting meetings, and in preparing status updates and presentations.

Write clear and detailed user stories based on user feedback and project goals.

Initiate and perform user acceptance testing for stories with stakeholders to ensure acceptance criteria is met.

Prioritize and maintain the Agile team backlog, including definition of features, user stories, and acceptance criteria.

QUALIFICATIONS

Bachelor’s degree required

A minimum of three (3) years of experience in the role of a business or digital analyst.

Previous experience working in the healthcare industry is preferred.

Ability to manage multiple projects and coordinate with other teams.

Knowledge of the Internet and mobile technologies and concepts.

Ability to work efficiently in a fast-paced environment.

Ability to easily adapt to organizational changes or changes in product or technology direction.

Ability to manage multiple tasks concurrently while meeting deadlines.

Ability to represent/reinforce the end user’s perspective throughout the realization cycle.

Advanced oral communication skills.

All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.

Candidates are hired on an "at will" basis. Nothing herein is intended to create a contract.