Employee Experience Specialist I

Job Type

Full-time

Description

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. When you feel like you belong, work is no longer work – it's personal. At Paylocity, we believe better employees lead to better companies. Workplaces and cultures that care will build the future, and at Paylocity, we’re doing just that. Join us as we change the future and transform your career!

There are jobs and then there are careers . Since 1997, Paylocity has been hiring talented people, giving them big challenges, and providing the right resources to help them succeed. Our award-winning culture ensures all employees feel truly welcome, appreciated, and free to be themselves. While other companies talk about it, we make it happen. Join Paylocity and launch your career!

Fully Remote (U.S. Only)

This is a fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements. You must be available five days per week during designated work hours. The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary.

Position Overview

The Employee Experience Specialist I serves as the front door to HR, providing first-tier support to employees and people leaders across the full employee lifecycle. This role is centered on delivering a high-quality, consistent, and empathetic employee experience by handling a high volume of inquiries, navigating ambiguous questions, and enabling effective self-service where appropriate.

Employee Experience Specialists are power users of HR systems, trusted partners across HR functions, and advocates for the employee perspective. They review end-to-end processes that span multiple teams, support enterprise initiatives and product releases, and proactively identify opportunities to improve how employees interact with HR programs, tools, and services.

Primary Responsibilities

The below represents the primary duties of the position; additional responsibilities may be assigned as needed.

Employee & Manager Support

Serve as the first tier of support for all HR-related questions, resolving inquiries directly or routing with context when escalation is required

Support employees at all stages of the employee lifecycle, including onboarding, job changes, leaves, performance programs, and offboarding

Handle a high volume of employee tickets across multiple communication channels while maintaining accuracy, timeliness, and empathy

Respond to ambiguous or complex questions by identifying root concerns and providing clear, actionable guidance

Employee Experience & Enablement

Review HR processes from start to finish, including handoffs across teams, to ensure a seamless and positive employee experience

Partner with HR teams to review enablement materials for enterprise initiatives to ensure readiness for employee support

Act as a voice of employee experience during HR product releases, initiatives, and system changes

Participate in testing and validation of system updates, identifying experience issues, downstream impacts, and opportunities for improvement

Proactively identify gaps in documentation, education, or system functionality that impact employee experience

HR Systems & Self-Service

Serve as a power user of HR systems (including HRIS) and related tools

Educate employees and managers on self-service options, including anticipatory support and preventative guidance

Monitor trends in inquiries to recommend improvements to knowledge articles, workflows, and system design

Communications & Listening Channels

Monitor internal social platforms and communication channels to answer employee questions

Identify emerging concerns or confusion

Flag topics requiring an official talk track or broader communication

Partner with HR and Communications teams to ensure consistent and accurate messaging

Operational Excellence & Compliance

Support HR programs (e.g., level-ups, reorgs, enterprise initiatives) while maintaining applicable controls and compliance standards (including SOX/SOC where required)

Ensure the confidentiality and integrity of employee data in all interactions and systems

Education And Experience

Bachelor’s degree in Human Resources, Business, or related field preferred

2+ years of experience in an HR, operations, support, or service-oriented role, preferably in a high-volume environment

Prior experience supporting employees or customers through case management or ticketing systems preferred

HRIS experience strongly preferred

Knowledge, Skills, And Abilities

Strong ability to navigate ambiguity and think through non-standard requests

Customer-service mindset with a passion for delivering an excellent employee experience

Proven ability to manage multiple priorities in a fast-paced environment

Strong written and verbal communication skills with all levels of the organization

Analytical and process-oriented thinking with attention to detail

Demonstrated ability to collaborate cross-functionally to deliver consistent outcomes

Proficiency with Microsoft Office tools (Excel, Word, PowerPoint)

Physical Requirements

Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.

Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation