E-Commerce Staff Assistant (Public Service Administrator, Opt. 3)

Job Requisition ID: 59172 Opening Date: 10/27/2026 Closing Date: 11/12/2026 Agency: Department of Innovation and Technology Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015 Skill Option: Management Information System/Data Processing/Telecommunications Bilingual Option: None Salary: Anticipated starting salary: $8,571 monthly; Full range: $8,571-$12,651 monthly Job Type: Salaried Category: Full Time Number of Vacancies: 1 Bargaining Unit Code: RC063 Professional Employees, Educators,Juvenile Justice School Counselors and Special Education Resources Coordinators,and Physicians AFSCME Merit Comp Code: Work Hours: Mon-Fri 7:45am-4:15pm (work hours may vary) Anticipated Hybrid Work Schedule Availability: 1 to 5 Days per week in office, depending on operational needs Headquarter Location: 101 W Jefferson St, Springfield, Illinois, 62702 Work County: Sangamon Agency Contact: Alexa.Brant@illinois.gov

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Why Work for Illinois? Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home. No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as E-Commerce Staff Assistant for DoIT/DoR providing technical assistance, advice and guidance on the highly complex program aspects of the Electronic Commerce/Internet Development Unit. In this role you will develop and maintain communication with outside agencies, vendor groups and Section Manager to obtain and share information on program data requirements related to major project implementations of new data sources, new programs, and testing of initiatives and directives. In addition, you will perform highly responsible functions coordinating and assisting with the direction of Revenue application planning standards and procedures for use by all staff in the Section. This position also serves as a project team leader for application development projects of a highly complex nature affecting the Section systems. If you possess these knowledges, skills, abilities and experience, we invite you to apply to join the DoIT team! As a State of Illinois employee, you receive a comprehensive benefits package including: • Competitive Group Insurance benefits including health, life, dental and vision plans • Flexible work schedules (when available and dependent upon position) • 10-25 days of paid vacation time annually (10 days for first year of state employment) • 12 days of paid sick time annually which carryover year to year • 3 paid personal business days per year • 13-14 paid holidays per year dependent on election years • 12 weeks of paid paternal leave • Pension plan through the State Employees Retirement System • Deferred Compensation Program – voluntary supplemental retirement plan • Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP) • Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Essential Functions

Under administrative direction, serves as E-Commerce staff assistant for the Department of Innovation & Technology (DoIT) supporting the Illinois Department of Revenue (IDOR) providing technical assistance, advice, and guidance on the highly complex program aspects of the Electronic Commerce/Internet Development Unit.

Develops and maintains communication with outside agencies, vendor groups and Section Manager to obtain and share information on program data requirements related to major project implementations of new data sources, new programs, and testing of initiatives and directives.

Performs highly responsible functions coordinating and assisting with the direction of Revenue application planning standards and procedures for use by all staff in the Section.

Serves as a project team leader for application development projects of a highly complex nature affecting the Section systems.

Keeps abreast of new developments in the information technology field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.

Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

Requires knowledge, skill and mental development equivalent to four (4) years college with coursework in management information systems, computer science, information technology or directly related fields.

Requires three (3) years of professional experience in management information systems, computer science, information technology or directly related field.

Specialized Skills

Requires three (3) years of professional experience leading and executing complex application development projects, including research, design, analysis, and implementation of enterprise systems and business process improvements.

Requires three (3) years of professional experience utilizing Microsoft SQL, VB.Net, object-oriented programming, and related development tools to design, enhance, and troubleshoot enterprise-level applications and system interfaces.

Requires three (3) years of professional experience with C#, including the ability to develop, modify, test, and implement complex application components within integrated enterprise systems.

Requires one (1) year of professional experience applying AI/ML operational concepts, including responsible development, evaluation, model monitoring, transparency practices, governance alignment, and risk mitigation within an enterprise technology environment.

Preferred Qualifications

Three (3) years of professional experience leading and executing complex application development projects, including research, design, analysis, and implementation of enterprise systems and business process improvements.

Three (3) years of professional experience utilizing Microsoft SQL, VB.Net, object-oriented programming, and related development tools to design, enhance, and troubleshoot enterprise-level applications and system interfaces.

Three (3) years of professional experience with C#, including the ability to develop, modify, test, and implement complex application components within integrated enterprise systems.

One (1) year of professional experience applying AI/ML operational concepts, including responsible development, evaluation, model monitoring, transparency practices, governance alignment, and risk mitigation within an enterprise technology environment.

Three (3) years of professional experience with Modernized e-File (MeF), including coordinating application changes, performing system testing, and supporting interface requirements across multiple teams and processing groups.

Three (3) years of professional experience in a large, multi-tiered IT environment, collaborating across divisions, supporting system users, and following established IT standards and procedures.

Three (3) years of professional experience working with the GenTax Integrated Tax System or comparable tax processing systems, including applying system functionality to support program requirements, legislative changes, and operational initiatives.

Developed verbal and written communication skills, demonstrating the ability to translate complex technical information into clear, precise guidance for diverse audiences including staff, management, outside agencies, vendor groups, and governance bodies.

Ability to develop and maintain effective working relationships with internal staff, cross-functional IT teams, external agencies, vendors, and governance partners to support major project initiatives, system enhancements, and responsible AI adoption.

Conditions of Employment

NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.

Requires the ability to verify identity.

Requires employment authorization to accept permanent full-time position with the State of Illinois.

Requires the ability to pass a tax compliance and position specific, agency required background check.

Requires self-disclosure of criminal history.

Requires ability to travel in performance of the duties.

Requires ability to work overtime OR serve on an on-call basis.

Requires ability to work outside of normal business hours to meet deadlines.

Requires ability to use agency-supplied equipment (cell phone, laptop, etc.).

Requires ability to lift and carry objects weighing up to 20 pounds. This is considered light work as defined by the U.S. Department of Labor (20 CFR 404.1567(b)). Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds. This job may require a good deal of walking or standing or involves sitting most of the time with some pushing and pulling of arm or leg controls.

The conditions of employment listed are incorporated and/or related to any duties included in the position description.

The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.

This position DOES contain “Specialized Skills” (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

donotreply@SIL-P1.ns2cloud.com

systems@SIL-P1.ns2cloud.com