The Senior ServiceNow Developer is responsible for understanding, designing, developing, configuring, updating, and maintaining modular, reusable solutions on the ServiceNow platform in support of HCHB business initiatives. This role partners closely with platform owners, architects, administrators, and business stakeholders to deliver scalable, secure, and user-focused solutions across ITSM, ITOM, CSM, and related ServiceNow capabilities.

The ideal candidate combines strong platform development experience with modern AI-assisted development practices, including the ability to leverage ServiceNow AI capabilities, automation tooling, and agentic AI products, to accelerate delivery and improve solution quality. This role requires strong collaboration skills, adaptability, and a continuous learning mindset to support the evolving ServiceNow ecosystem.

What You’ll Do

• Align ServiceNow platform capabilities to business strategy and ServiceNow roadmap

• Develop, test, and implement new capabilities on the ServiceNow platform

• Assist with ServiceNow upgrades, action skipped changes, and create/run tests

• Stay current on ServiceNow products and applicable integrated technologies

What You’ll Bring

4+ years as a ServiceNow Developer, including 1+ year leading or mentoring team members, and experience as a developer in the following areas:

ITSM

• Incident, Problem, Change, Service Catalog

• Service Portals and UI Builder

• Flow Designer, Workflow, Virtual Agent Topics, Integration Hub, custom spokes

• Complex application integrations using REST and SOAP APIs, scripted REST APIs, web services, OAuth 2.0, transform maps, etc.

• Scoped Applications including design and deployment

• Scripting in ServiceNow

• Test Management and ATF

ITOM

• Event Management, CMDB, and discovery

• Service Mapping including custom patterns

• MID Server management and troubleshooting

CSM

• Case Management

• Agent Workspace

• Communities

GENERAL

• ITIL framework, Agile/Scrum/Kanban, CSDM model

• Broad general knowledge of IT infrastructure topology including typical application, server, and networking configurations

• Experience designing and deploying AI solutions on and off the ServiceNow platform, with strong AI prompt engineering skills

• Strong communication skills that include the ability to write clearly and concisely

• Knowledge of database fundamentals

ADDITIONAL PREFERRED EXPERIENCE (not required)

• Performance Analytics, Dashboards

• Workspaces

• Reporting

• Active Directory/PowerShell/Ansible

• AI Control Tower

• Now Assist

• CI/CD pipelines and DevOps practices for ServiceNow

• Domain-separated or multi-instance environments

EDUCATION / CERTIFICATION / TRAINING

• Bachelor's degree in a technical field (or equivalent experience)

• ServiceNow System Administration

Any of the following certifications are a plus

• ServiceNow Certified Application Developer

• ITIL Foundations

• ServiceNow Discovery Fundamentals

• ServiceNow Certified Implementation Specialist – Discovery

• ServiceNow Advanced System Administration

• Scripting in ServiceNow

• CCNA or equivalent

• MCSA, RHCSA (Microsoft, RedHat)

Additional Information

Sponsorship: This position does not provide immigration sponsorship. Applicants must have the right to work in the U.S. without immigration sponsorship.

What You Can Expect From Us

We don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits and professional development opportunities are a few of the many reasons Homecare Homebase is a great place to build your career.

• Meaningful work. Make a difference in the lives of clinicians and home-based care teams—and ultimately the patients they serve.

• Leaders who care. Work in a culture where leaders value, support and invest in their people.

• Flexibility. We value work-life balance and offer career opportunities designed to support life’s changing demands.

• A company that gives back. Each year, Homecare Homebase supports charitable initiatives that align with our mission of empowering exceptional care and helping others in need.

Sound like a good fit? We’d love to hear from you.