Order Management Analyst

POSITION SUMMARY

The Order management Coordinator serves as the primary point of contact for customer orders throughout the order lifecycle, partnering with Sales, Operations, Supply Chain, Finance, and customer to ensure accurate order entry, execution, communication, and invoicing. This role is responsible from order receipt through shipment and invoice completion, proactively resolving issues, coordinating schedule and order changes, and ensuring customer requirements, company policies, and financial objectives are met.

RESPONSIBILITIES

Manage customer orders throughout the entire order lifecycle, including order entry, order changes, scheduling, shipment coordination, invoicing, and project closeout activities.

Serve as primary liaison between customers, Sales, Operations, Supply Chain, and Finance, providing accurate order status updates, resolving issues, and ensuring customer expectations are met.

Coordinate production schedules, inventory requirements, and special-order request with planning and operational teams to support on-time delivery and customer commitments.

Utilize problem-solving and analytical skills to resolve order issues, manage escalations, ensure compliance with company policies and contractual requirements, and drive continuous improvements.

Proactively identify and resolve order related issues, including pricing discrepancies, configuration concerns, schedule changes, documentation requirements, shipment delays, and invoicing challenges to minimize business impact and enhance customer satisfaction.

QUALIFICATIONS

Minimum of 2 years of order management, customer service, project coordination, or related experience.

Excellent customer service and relationship management skills.

Strong written and verbal communication skills.

Excellent organizational, analytical, and interpersonal skills.

Detail-oriented with strong follow-through and problem-solving abilities.

Proficient in Microsoft office applications, including Excel, Word, and Outlook.

Ability to manage multiple priorities and work effectively in a fast-paced environment.

PREFERRED QUALIFICATIONS

Previous account management, project coordination, or technical customer support experience.

Experience working with ERP systems such as Oracle, SAP, or similar platforms.

Experience supporting manufacturing, supply chain, or order fulfillment operations.

Bilingual (English/Spanish) a plus.

TIME TRAVEL REQUIRED

Bachelor’s Degree required with Business or related field.

TIME TRAVEL REQUIRED

5% minimum

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

Customer Focus

Operational Excellence

High-Performance Culture

Innovation

Financial Strength

OUR BEHAVIORS

Own It

Act With Urgency

Foster a Customer-First Mindset

Think Big and Execute

Lead by Example

Drive Continuous Improvement

Learn and Seek Out Development

Promote Transparent & Open Communication

At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in revenue, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com . If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.