AVP, Information Technology & Enterprise Systems

Overview

Our Commitment to Equity The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs, and by caring for our communities in a culturally versatile and respectful manner.

Job Summary:

The Associate Vice President (AVP), Information Technology & Enterprise Systems serves as the senior technology leader for the YMCA, responsible for technology strategy, enterprise applications, cybersecurity, infrastructure, data governance, and digital transformation.

Reporting directly to the SVP, CFO & COO, the AVP provides leadership for technology services and enterprise systems including Dayforce, NetSuite, Salesforce, Traction Rec, Credible, Microsoft 365, and related business platforms. The AVP partners with leaders across Finance, Human Resources, Philanthropy, Membership, Behavioral Health, Youth Development, Early Education, and branch operations to ensure that technology investments support organizational strategy, operational excellence, member experience, and mission impact.

This position balances strategic leadership with operational execution, ensuring reliable technology services while developing a technology roadmap that enables innovation, scalability, security, and data-driven decision making.

Schedule: Monday-Friday 9am-5pm, with occasional earlier mornings or later evenings based on program need.

Target Compensation: $122,235-160,000/year

Responsibilities

Strategic Technology Leadership

Develop and execute the organization's technology and digital transformation strategy.

Advise executive leadership on emerging technologies, cybersecurity risks, data strategy, artificial intelligence, and technology investments.

Align technology initiatives with organizational priorities, strategic plans, and business needs.

Lead enterprise technology governance processes, prioritization, and project portfolio management.

Evaluate new technologies and identify opportunities to improve operational effectiveness and member experience.

Enterprise Applications & Business Systems

Provide executive oversight and strategic direction for the organization's enterprise technology ecosystem including: Dayforce (HR, Payroll, Workforce Management)

NetSuite (Financial ERP)

Salesforce (CRM and Philanthropy)

Traction Rec (Membership and Program Registration)

Credible (Behavioral Health and Clinical Services)

Microsoft 365 and collaboration platforms

Responsibilities include: Application governance and optimization.

Vendor relationship management.

System upgrades and lifecycle planning.

Business process improvement.

User adoption and change management.

Enterprise architecture and systems integration planning.

Data, Analytics & Business Intelligence

Establish enterprise-wide data governance standards.

Lead development of reporting, dashboards, and analytics capabilities.

Ensure data accuracy, integrity, security, and accessibility.

Support executive decision-making through enterprise reporting and KPI development.

Promote integration of data across enterprise systems to improve organizational insight and performance measurement.

Cybersecurity & Risk Management

Develop and maintain a comprehensive cybersecurity program.

Oversee vulnerability management, incident response, security awareness training, and risk assessments.

Ensure compliance with applicable regulatory, privacy, and security requirements.

Lead business continuity and disaster recovery planning.

Protect organizational systems, information assets, member data, donor data, and employee information.

Infrastructure & Technology Operations

Oversee IT infrastructure including networks, cloud services, telecommunications, hardware, and end-user computing.

Ensure reliable technology support across all locations and business units.

Establish service level expectations and operational performance metrics.

Lead technology standards, procurement practices, and lifecycle management.

Direct help desk and technical support operations.

Financial & Vendor Management

Develop and manage annual IT operating and capital budgets.

Negotiate contracts and manage relationships with technology vendors and service providers.

Maximize return on technology investments.

Evaluate opportunities for operational efficiency, automation, and cost reduction.

Ensure appropriate software licensing and technology asset management practices.

Leadership & Team Development

Lead, coach, and develop Information Technology staff.

Build a culture centered on customer service, accountability, collaboration, innovation, and continuous improvement.

Establish succession planning and professional development opportunities.

Foster strong cross-functional partnerships throughout the organization.

Create an environment that attracts and retains high-performing technology professionals.

Other duties as assigned.

Qualifications

Required

Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field.

Minimum of 10 years of progressive information technology experience.

Minimum of 5 years of leadership experience managing technical teams and enterprise technology environments.

Experience overseeing enterprise business systems and technology operations.

Demonstrated experience managing technology budgets, vendors, and strategic projects.

Strong understanding of: Enterprise applications

Cybersecurity

Cloud technologies

Systems integration

Data management

Business intelligence

Strong written, verbal, and presentation communication skills.

Preferred

Experience in nonprofit, healthcare, education, membership, or multi-site organizations.

Experience with Dayforce, NetSuite, Salesforce, Traction Rec, Credible, and Microsoft 365.

Master's degree in Information Systems, Business Administration, or related field.

Professional certifications such as: CISSP

CISM

PMP

ITIL

Microsoft or Cloud certifications

Experience leading enterprise application implementations, integrations, upgrades, and digital transformation initiatives.

Demonstrated success partnering with Finance, Human Resources, Philanthropy, Membership, Behavioral Health, and Operations leaders to improve business processes and organizational outcomes.

Success Measures:

Technology Operations

System uptime and reliability

Service desk responsiveness and customer satisfaction

Infrastructure performance

Enterprise Systems

Effective support and optimization of Dayforce, NetSuite, Salesforce, Traction Rec, and Credible

Successful implementation of system enhancements and integrations

User adoption and satisfaction

Cybersecurity

Risk reduction and security maturity improvements

Audit and compliance outcomes

Incident response effectiveness

Financial Stewardship

Budget performance

Vendor management effectiveness

Cost optimization and ROI

Organizational Impact

Progress against digital transformation objectives

Improved organizational reporting and analytics

Strengthened cross-functional partnerships

Staff engagement and development

Strategic Technology Leadership

Develop and execute the organization's technology and digital transformation strategy.

Advise executive leadership on emerging technologies, cybersecurity risks, data strategy, artificial intelligence, and technology investments.

Align technology initiatives with organizational priorities, strategic plans, and business needs.

Lead enterprise technology governance processes, prioritization, and project portfolio management.

Evaluate new technologies and identify opportunities to improve operational effectiveness and member experience.

Enterprise Applications & Business Systems

Provide executive oversight and strategic direction for the organization's enterprise technology ecosystem including: Dayforce (HR, Payroll, Workforce Management)

NetSuite (Financial ERP)

Salesforce (CRM and Philanthropy)

Traction Rec (Membership and Program Registration)

Credible (Behavioral Health and Clinical Services)

Microsoft 365 and collaboration platforms

Responsibilities include: Application governance and optimization.

Vendor relationship management.

System upgrades and lifecycle planning.

Business process improvement.

User adoption and change management.

Enterprise architecture and systems integration planning.

Data, Analytics & Business Intelligence

Establish enterprise-wide data governance standards.

Lead development of reporting, dashboards, and analytics capabilities.

Ensure data accuracy, integrity, security, and accessibility.

Support executive decision-making through enterprise reporting and KPI development.

Promote integration of data across enterprise systems to improve organizational insight and performance measurement.

Cybersecurity & Risk Management

Develop and maintain a comprehensive cybersecurity program.

Oversee vulnerability management, incident response, security awareness training, and risk assessments.

Ensure compliance with applicable regulatory, privacy, and security requirements.

Lead business continuity and disaster recovery planning.

Protect organizational systems, information assets, member data, donor data, and employee information.

Infrastructure & Technology Operations

Oversee IT infrastructure including networks, cloud services, telecommunications, hardware, and end-user computing.

Ensure reliable technology support across all locations and business units.

Establish service level expectations and operational performance metrics.

Lead technology standards, procurement practices, and lifecycle management.

Direct help desk and technical support operations.

Financial & Vendor Management

Develop and manage annual IT operating and capital budgets.

Negotiate contracts and manage relationships with technology vendors and service providers.

Maximize return on technology investments.

Evaluate opportunities for operational efficiency, automation, and cost reduction.

Ensure appropriate software licensing and technology asset management practices.

Leadership & Team Development

Lead, coach, and develop Information Technology staff.

Build a culture centered on customer service, accountability, collaboration, innovation, and continuous improvement.

Establish succession planning and professional development opportunities.

Foster strong cross-functional partnerships throughout the organization.

Create an environment that attracts and retains high-performing technology professionals.

Other duties as assigned.

Required

Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field.

Minimum of 10 years of progressive information technology experience.

Minimum of 5 years of leadership experience managing technical teams and enterprise technology environments.

Experience overseeing enterprise business systems and technology operations.

Demonstrated experience managing technology budgets, vendors, and strategic projects.

Strong understanding of: Enterprise applications

Cybersecurity

Cloud technologies

Systems integration

Data management

Business intelligence

Strong written, verbal, and presentation communication skills.

Preferred

Experience in nonprofit, healthcare, education, membership, or multi-site organizations.

Experience with Dayforce, NetSuite, Salesforce, Traction Rec, Credible, and Microsoft 365.

Master's degree in Information Systems, Business Administration, or related field.

Professional certifications such as: CISSP

CISM

PMP

ITIL

Microsoft or Cloud certifications

Experience leading enterprise application implementations, integrations, upgrades, and digital transformation initiatives.

Demonstrated success partnering with Finance, Human Resources, Philanthropy, Membership, Behavioral Health, and Operations leaders to improve business processes and organizational outcomes.

Success Measures:

Technology Operations

System uptime and reliability

Service desk responsiveness and customer satisfaction

Infrastructure performance

Enterprise Systems

Effective support and optimization of Dayforce, NetSuite, Salesforce, Traction Rec, and Credible

Successful implementation of system enhancements and integrations

User adoption and satisfaction

Cybersecurity

Risk reduction and security maturity improvements

Audit and compliance outcomes

Incident response effectiveness

Financial Stewardship

Budget performance

Vendor management effectiveness

Cost optimization and ROI

Organizational Impact

Progress against digital transformation objectives

Improved organizational reporting and analytics

Strengthened cross-functional partnerships

Staff engagement and development