Senior Manager, Collaboration Services

This is a hybrid position requiring an on-site presence 3 to 4 days per week. Please note that the number of days on-site can increase based on business needs.

Summary :

The Senior Manager, Microsoft Collaboration Services is responsible for the strategy, governance, engineering, delivery, and continuous improvement of Sysco's Microsoft 365 collaboration platforms. This role leads a team of collaboration engineers and administrators supporting Microsoft Teams, SharePoint Online, OneDrive, Exchange Online, Microsoft 365 administration, Copilot enablement, and related collaboration technologies.

This leader will drive platform modernization, operational excellence, governance, security, and user adoption while ensuring collaboration services are scalable, secure, reliable, and aligned with Sysco's global technology strategy. The position works closely with Infrastructure, Security, Identity, Architecture, Digital Workplace, HR, Legal, and business stakeholders to deliver an exceptional productivity and collaboration experience for Sysco colleagues worldwide. The scope aligns with Sysco's existing Collaboration Services responsibilities, including Microsoft 365 administration, Teams governance, Exchange Online administration, SharePoint governance, licensing management, and Copilot readiness initiatives.

Leadership & Strategy (25%)

Lead the vision, strategy, and roadmap for Sysco's Microsoft Collaboration Services portfolio.

Develop and execute multi-year plans supporting collaboration, productivity, AI adoption, and digital workplace transformation.

Establish governance frameworks, technology standards, operating procedures, and service strategies for Microsoft 365 collaboration platforms.

Build, mentor, and develop a high-performing team of engineers and administrators.

Partner with senior business and technology leaders to align collaboration capabilities with enterprise objectives.

Drive innovation, automation, and continuous improvement initiatives across collaboration services.

Microsoft 365 Platform Ownership (20%)

Provide leadership and operational oversight for: Microsoft Teams, SharePoint Online, OneDrive for Business, Exchange Online, Microsoft 365 Groups, Microsoft Copilot, Microsoft Purview collaboration capabilities, Power Platform collaboration solutions

Oversee tenant administration, service health, platform updates, release management, and roadmap execution.

Establish lifecycle management processes for Teams, SharePoint sites, Microsoft 365 Groups, and collaboration workspaces.

Drive Microsoft 365 adoption and user experience improvements across the organization.

Governance, Compliance & Security (20%)

Develop and maintain governance standards for SharePoint, Teams, OneDrive, and Microsoft 365 services.

Partner with Security and Compliance teams to implement and maintain collaboration security controls.

Establish controls around external collaboration, content management, retention, and information governance.

Support Microsoft Copilot readiness by improving data governance, ownership accountability, and collaboration platform standards.

Ensure compliance with corporate policies, legal requirements, and industry regulations.

Service Delivery & Operations (10%)

Lead global collaboration platform operations with a focus on availability, performance, and service excellence.

Define and manage service-level objectives, operational metrics, and key performance indicators.

Establish proactive monitoring, support processes, incident management, and problem resolution practices.

Drive operational automation through Microsoft technologies and administrative tooling.

Partner with support organizations to improve service quality and colleague experience.

Mergers, Acquisitions & Modernization (10%)

Lead collaboration platform integration activities for mergers, acquisitions, and divestitures.

Oversee migrations involving Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, and Microsoft 365 workloads.

Drive collaboration platform modernization initiatives and technology consolidation efforts.

Evaluate emerging technologies and recommend strategic investments that support business growth.

Financial & Vendor Management (15%)

Manage budgets, contracts, licensing, and vendor relationships within the collaboration services portfolio.

Establish Microsoft 365 licensing governance and optimization programs.

Identify opportunities to increase efficiency, reduce complexity, and optimize technology spend.

Support business case development and investment planning activities.

Qualifications:

Education Required:

Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or related field required.

Education Preferred:

Master's degree preferred.

Experience Required:

10+ years of progressive IT experience supporting enterprise collaboration platforms.

5+ years of leadership experience managing technical teams and technology services.

Experience managing large-scale Microsoft 365 environments and collaboration platforms.

Experience leading enterprise transformation, migration, or modernization initiatives.

Experience managing technology budgets, vendors, and strategic technology roadmaps.

Experience Preferred:

Experience supporting global organizations preferred.

Licenses/Certifications Preferred:

Microsoft 365 Certified: Enterprise Administrator Expert

Microsoft Teams Administrator Associate

Microsoft Information Protection and Compliance Certifications

Project Management Professional (PMP)

ITIL Foundation or Advanced Certifications

Technical Skills and Abilities

List in order from most important to least:

Skills and Abilities:

Microsoft 365 Administration

Microsoft Teams Administration and Governance

SharePoint Online Architecture and Administration

Exchange Online

OneDrive for Business

Microsoft Entra ID

Microsoft Purview

Microsoft Copilot

Power Platform

PowerShell Automation

Identity and Access Management

Collaboration Security and Compliance

Information Governance and Records Management

Platform Lifecycle Management

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