Specimen Processing Group Lead

Specimen Processing Group Lead - West Norriton, PA, Monday to Friday, 8:00 AM to 5:00 PM

Pay range: $20.23+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: • Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours • Best-in-class well-being programs • Annual, no-cost health assessment program Blueprint for Wellness® • healthyMINDS mental health program • Vacation and Health/Flex Time • 6 Holidays plus 1 "MyDay" off • FinFit financial coaching and services • 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service • Employee stock purchase plan • Life and disability insurance, plus buy-up option • Flexible Spending Accounts • Annual incentive plans • Matching gifts program • Education assistance through MyQuest for Education • Career advancement opportunities • and so much more!

This position assists the department supervisors by performing combinations of the following activities: Schedule coordination, general supervision of all Specimen Technicians, providing input to supervisors for performance review and disciplinary action. The Group leader typically leads 8 - 12 employees, is involved in process and compliance audits and may be responsible for performing duties listed below. Priority consideration given to internal candidates for this position.

Demonstrates a proficiency and understanding of all job duties in Specimen Processing department

Strong troubleshooting and problem resolution skills; ability to work effectively with the technical departments to resolve problems and gain cooperation as needed

Assists all SPT’s in proper test selection and problem resolution

Answers and clarifies employee questions (including laboratory personnel) regarding processing

Provides appropriate feedback to supervisor(s) when problems arise.

Completes appropriate shift paperwork, setting up for production, and insuring that their staff has cleaned up at the end of the shift

Monitors supply inventory, ordering supplies as needed

Repairs and maintains department equipment notifying appropriate personnel when repairs beyond the general scope are required

Assists in or performing all training, cross training and department auditing functions as assigned by the supervisor(s)

Perform all other job duties as assigned

In addition to above, the group leader may assist the supervisor(s) in the following:

Prioritizing work assignments

Monitoring production and activity of all SPT’s in order to meet departmental deadlines

Coaching for improved performance by providing appropriate feedback and maintaining a positive work environment

Ensures effective employee utilization through workforce planning to include staffing weekends and holidays

Makes suggestions and recommendations to enhance workflow

Helps manage department overtime

Ensures that all Quest Diagnostics Incorporated and Specimen Processing policies and procedures are adhered to

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Required Work Experience:

Internal candidates minimum of one year in SPT III/related role

Preferred Work Experience:

3 years experience in a laboratory environment with Specimen Processing experience preferred.

Medical background preferred which includes medical terminology applicable to a clinical laboratory

Physical and Mental Requirements:

Performs multiple tasks simultaneously and with interruptions, physical and mental stress

Works in a biohazard environment and practices good safety habits

Able to sit or stand for long periods

Skills:

PC skills including the ability to run reports & use to manage workflow; real-time thru-put

Maintains confidentiality at all times. Will have access to overall employee performance, may have knowledge of disciplinary actions up to, and including termination.

Demonstrates leadership by example, exhibiting good attendance, good decision making, and keep the team on task

Demonstrates strong interpersonal skills that foster a positive environment

Demonstrates flexibility and adaptability

Drives frequent employee interaction on the floor providing feedback, coaching, and guidance

Demonstrates excellent communication skills and ability to answer questions with both internal and external clients

Adheres to Quest Diagnostics core values, safety, and compliance policies and procedures

Works under pressure and assists department in maintaining productivity and quality goals

Ability to diffuse tense situations and applies good judgment when making decisions and resolving problems

Education

High School Diploma or Equivalent (Preferred)

Pursuant to code CA BPC 1269 under CLIA, any lab releasing results for California work must have at least a High School Diploma or equivalent.