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Stakeholder management

About the job

Responsibilities

Own the product strategy and execution for Workflow within the MSP DX platform, enabling clients to complete complex, multi-step servicing activities through a single, streamlined experience

Leverage deep servicing expertise and MSP knowledge to identify manual processes and transform them into scalable workflow-driven solutions delivered through MSP DX and APIs

Set the overarching roadmap for Workflow capabilities, balancing near-term client needs with the long-term vision for digital servicing automation

Define and own the MSP DX Workflow strategy, translating client pain points and business objectives into a multi-quarter product roadmap

Identify high-value manual servicing processes and opportunities to consolidate multiple actions into streamlined workflow experiences

Partner with clients, servicing operations, engineering, and product teams to define requirements and priorities for Workflow capabilities

Serve as the servicing subject matter expert, applying end-to-end servicing knowledge to ensure workflow solutions align with operations realities

Drive API-enabled workflow initiatives that improve efficiency, reduce manual effort, and create consistent servicing experiences

Evaluate current-state servicing processes and recommend automation, orchestration, and optimization opportunities across the servicing lifecycle

Act as the primary product voice for Workflow in client engagements, internal leadership forums, and cross-functional planning discussions

Manage trade-offs across competing priorities and communicate roadmap decisions clearly to stakeholders

Knowledge and Experience

5+ years of mortgage servicing, product management, business analysis or operations transformation experience

Strong understanding of end-to-end mortgage servicing processes and servicing operations

Demonstrated knowledge of MSP functionality and how clients leverage the platform to support servicing activities

Ability to identify manual processes, operational pain points, and opportunities for workflow automation and digital transformation

Experience developing product strategies and roadmaps from concept through delivery

Strong business acumen with the ability to connect workflow capabilities to operation efficiency, client value and business outcomes

Excellent communication and stakeholder management skills with the ability to influence across product, technology, and operations teams

Preferred Knowledge and Experience

Deep familiarity with MSP and related servicing processes

Experience with API-driven solutions, workflow orchestration, or servicing automation initiatives

Understanding of client servicing operating models and common manual workarounds performed outside core systems

Experience leading cross-functional efforts focused on operational efficiency, digital modernization or workflow transformation

#LI-MA2 Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.