Senior Management and Program Analyst (Senior Business Operations Specialist) (GS-13)

Summary

Announcement may be used to fill similar positions within 90 days of the closing date. This position is also being announced concurrently under Merit Promotion (MP) procedures vacancy number: M27-SR-13099007-OBS. Applicants who wish to also be considered under MP must apply to both vacancies separately. About this agency

Duties

The Office of Business Services is responsible for providing administrative and programmatic support to OBS leadership, Export-Import Bank of the United States leadership, and agency staff. OBS administers EXIM's Travel Program, which includes the processing and oversight of travel authorizations, vouchers, and expense reports; coordination of official passport and visa requirements; and the interpretation, implementation, and maintenance of EXIM's travel policy. OBS ensures that travel services are delivered efficiently, accurately, and in compliance with the Federal Travel Regulation (FTR) and applicable agency policies and procedures. Duties include, but are not limited to: Analyze complex program operations, identify systemic deficiencies, evaluate travel program effectiveness, interpret regulations, resolve unusual travel issues, analyze passport/visa risks and recommend corrective actions. Evaluate travel program effectiveness, monitor expenditures and obligations, establish performance measures, assess training effectiveness, and oversee administrative IT projects. Interpret FTR and agency policies, advise on travel authorizations and vouchers, provide passport and visa guidance, and recommend policy and internal-control improvements. Oversees travel program operations, identifies emerging issues and opportunities for improvement, and develops recommendations to enhance the safety, reliability, efficiency, and effectiveness of local, domestic and international travel.

Qualifications

Specialized Experience GS-13: One year of specialized experience equivalent to the GS-12 level in the Federal or other equivalent pay system that has equipped you to perform the major duties of this position. This specialized experience includes: Experience analyzing programs, policies, and procedures to identify deficiencies and recommend improvements in efficiency and compliance. Experience interpreting federal travel regulations and agency policies to resolve complex travel, voucher, passport and visa issues. Experience analyzing budgets and expenditures to assess administrative systems and projects for improved program performance and resource management. Education cannot be substituted for experience at the GS-13 grade level. For qualification determinations, your resume must contain the following for each work experience listed: Organization/Agency's Name Title Salary (series and grade, if applicable) Start and end dates (including the month and year) Number of hours you worked per week Relevant experience that supports your response to the specialized experience that is stated in the job announcement If your resume does not contain this information, your application may be marked as incomplete and you will not receive consideration for this position. NOTE: Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications and your application may be marked as incomplete/ineligible and you will not receive consideration for this position. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week. Foreign Education: If you are qualifying by education and/or you have education completed in a foreign college/university described above, it is your responsibility to provide transcripts and proof of U.S. accreditation for foreign study. Please visit the following links for more information: http://www.naces.org http://www.fceatlanta.com Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Additional information on the qualification requirements is outlined here. All requirements must be met by 11/16/2026, the closing date of the announcement.

How you will be evaluated

Qualified applicants may be further assessed through one or more evaluation methods, including but not limited to application questionnaires, resume reviews, structured interviews, writing samples, technical exercises, or Subject Matter Expert (SME) assessments. Important Note: You will be evaluated based on how well you meet the qualifications and competencies identified in this vacancy announcement. Your qualifications will be assessed using your application materials (e.g., resume, supporting documents) and responses provided during the application process. If you are found qualified and meet or exceed the established assessment threshold, you may be contacted by email to participate in additional evaluation steps, which may include short essays, work samples, technical assessments, or a semi-structured interview following the vacancy closing date. A Subject Matter Expert (SME) and/or hiring officials may review resumes and additional assessment materials to determine whether applicants demonstrate the technical competencies and proficiency levels required for the position. Applicants whose qualifications best align with the position requirements may be referred to the selecting official for further consideration. Applicants who do not meet the established assessment threshold or whose demonstrated competencies do not align with the proficiency requirements of the position will be notified accordingly.

How to apply

Effective September 27, 2025, federal agencies will only accept resumes up to two pages in accordance with the Merit Hiring Plan. If you have not already done so, please update your resume under your profile before applying for any federal job. For additional details, visit click the following link. Applications will only be accepted online; however if you are unable to apply online, please contact the Agency Contact Person listed below. To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section. The following is a link to preview the occupational questionnaire: https://apply.usastaffing.gov/ViewQuestionnaire/13099008 The complete application package must be submitted by 11:59 PM (EST) on 11/16/2026 to receive consideration. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire. Click the Submit My Answers button to submit your application package. It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USAJOBS account here, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

Other information

Current or Former Political Appointees: Pursuant to the Office of Personnel Management (OPM) oversight authority under section 1104(b)(2) of title 5, United States Code (U.S.C.) and section 5.2 of title 5, Code of Federal Regulations, OPM requires agencies to seek their approval prior to appointing any current or former political appointee to a permanent position (without time limits) in the civil service. A former or recent political appointee is someone who held a political appointment covered by OPM's policy within the previous 5-year period. OPM's oversight in this area safeguards merit system principles as well as fair and open competition free from political influence. If you are currently employed, or have been employed within the last 5 years, you must disclose this information. Failure to disclose this information could result in disciplinary action including removal from Federal Service. Please visit the following link for the types of political appointments. Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: 1) meet CTAP or ICTAP eligibility criteria; 2) be rated well-qualified for the position with a score of 80 or above based on the competencies listed above; and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information, please click here. Veterans: All veterans must meet the qualification requirements of the position for further consideration. For more information on veterans' preference, please click here. Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be made on a case-by-case basis. Ethical Standards/Financial Disclosure: EXIM is committed to the highest ethical standards. As an employee, you will be covered by the criminal conflict of interest statutes and the Standards of Ethical Conduct for Employees of the Executive Branch. You will be required to complete new employee ethics training within 3 months of your appointment. If this position is subject to financial disclosure requirements (either public or confidential depending upon your position), you will be required to complete a new entrant financial disclosure report within 30 days of your appointment.