EMS Program Assistant

Wake County Emergency Medical Services is looking for a dynamic, experienced Program Assistant to join #TeamWake! Are you a highly organized, detail-oriented professional looking to make a powerful, positive impact on your community? Do you thrive in a fast-paced environment where collaboration, innovation and a genuine drive to serve others are celebrated every day? If so, this is the opportunity you have been waiting for. As a Program Assistant, you will be a vital part of the team driving the heartbeat of the Wake County EMS Business Office. Working alongside a peer Program Assistant, you will serve as an essential guide for both current staff and new hires, empowering them through critical milestones like benefit enrollment, payroll navigation and core human resources processes. In this versatile role, you will become a key subject matter expert on onboarding operations, benefit programs and confidential records management. Your elite communication skills will truly shine as you act as a crucial liaison, regularly connecting with the public, EMS administrative leadership, community partners, and field personnel through both written and verbal channels. If you are ready to elevate your career while supporting a lifesaving mission, we want to hear from you! Essential Functions: Oversee accurate and timely data entry for timesheet documentation, working closely with the county payroll team, Shift Commanders, EMS Supervisors, other EMS managers and employees Maintain in-depth knowledge of benefit enrollment choices, FMLA, Workers Compensation and Leave and how they apply to employees Develop and maintain data tracking to identify trends and recommend process improvement strategies Assist in scheduling and completing on-boarding tasks for new-hire employees, including badge requests, I-9 documentation and other required pre-hire paperwork Manage confidential processes including documents relating to billing, medical records and subpoena services