Funeral Home and Cemetery General Manager

Our associates celebrate lives. We celebrate our associates.

Provide guidance and direction to location leadership in order to effectively and profitably manage the business, finances, marketing, customer growth, and people resources. Provide direction and assistance with short-term planning as well as the achievement of annual sales revenue, production targets, and Profit & Loss (P&L) goals. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Manages location management at multiple locations and multiple lines of business within the Funeral Home industry.

JOB RESPONSIBILITIES

Business and Financial Management

Work with Market Leadership to understand long-term and short-term business goals and operational priorities in order to provide guidance to location leadership

Provides advice, guidance, and approves annual business plans, budgets, financial, production, and revenue goals

Accountable for monitoring and achieving annual financial goals within Area of Responsibility (AOR)

Responsible for transferring financial knowledge and how daily activities impact financial outcomes to location leadership to facilitate making appropriate sustainable business decisions

Approve expenditures and invoices

Provides marketing, advertising, community, and customer guidance to location leadership

Leverages corporate and market resources to expand brand and product awareness in order to increase sales and market share

Develop and implement plans to improve customer satisfaction index and on-line community reviews

Resolves complex problems providing resolution guidance to location leadership and empowering accountability

Assure the location’s operating practices comply with applicable federal & state regulations and Company policies

Assure safety, quality control, and compliance standards are adhered

Collaboration and Communication

Collaborate with colleagues and market leadership to remove operational barriers, encourage ideas, and business or operational enhancements

Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements

Develop and implement communication plans for key initiatives and change management

Oversee implementation of initiatives and manage change providing leadership and guidance as needed.

Responsible for communicating long-term strategy and annual goals to location leadership; assist staff with further cascading and messaging

People Development

Develop a strong, trusting, empowered, and reliable team

Understand team members career aspirations and provide assignments to develop skills and/or close gaps

Constructively address issues and provide tangible and appropriate feedback

Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover

Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration

Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff

Establishes pay, recommends pay increases, special pays, and career advancements

Discipline staff as necessary

Writes development plans to close behavior or skill gaps

Collaborates with Human Resources throughout discipline, development, and termination processes

Recommends and discusses terminations with Market Leadership

MINIMUM REQUIREMENTS

Education

High School Diploma or equivalent required

Technical schooling diploma Funeral Services/Mortuary Science preferred

Bachelor’s degree in Mortuary Science where required by state law

Pursuing an Associate’s Degree in Finance, Marketing, Business or related discipline strongly preferred

Certification/License

Applicable state Funeral Director licensure required

Experience

At least eleven (11) years industry experience with progressively increased customer facing responsibilities with

At least six (6) years experience managing people and effectively managing budgets and expense control required

Knowledge, Skills and Abilities

Knowledge of industry competitive pricing, demographic patterns, and market competition

Knowledgeable in Financial and Business acumen

Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers

Proficient in MS Office suite including Outlook, Word, Excel, and PowerPoint

Work Hours

Working beyond “standard” hours as the need arises

Travel up to 75%

Postal Code: 79938

Category (Portal Searching): Operations

Job Location: US-TX - El Paso