Senior Director, Business Strategy - Product Operations & Chief of Staff - AI Commerce
Walmart
Listing collected from Walmart's career site. NextChapter is independent of Walmart.
Bentonville, AR · Posted October 30, 2026
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Product jobs in the rankings
Rankings about product jobs
- Best cities for product jobs #1 New York (738 openings)
- Best cities for product pay after cost of living #1 Santa Clara ($224k)
- Most requested AI skills in product jobs #1 AI product management (17.9%)
- AI tools named most often in product jobs #1 Claude (3.2%)
- Employers with the most product jobs #1 Amazon (356 roles)
How AI is used in this kind of work
Among computer and information research scientists, AI is already used for a large share of the tasks. Measured exposure for computer and information research scientists: 34% (high).
Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.
Walmart has filed 2 layoff notices in the last twelve months, covering 211 workers, most recently March 2026. These are public filings with state labor departments, and an open role can sit alongside them. See the filings
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About the job
Position Summary...
What you'll do...
Walmart is building the next generation of AI-powered shopping, associate, and enterprise experiences. We are looking for a strategic, highly collaborative Senior Director of Product Operations & Chief of Staff to help shape and scale this work across a broad AI Commerce portfolio.
In this role, you will partner with senior Product, Engineering, Design, Operations, and business leaders to turn strategy into execution. You will create clarity across complex priorities, establish strong operating rhythms, manage critical dependencies, and ensure teams are positioned to deliver meaningful customer, associate, and business impact.
What you’ll do
Serve as a strategic thought partner and operational leader for the AI Commerce product organization.
Drive global planning, prioritization, and execution across AI Shopping experiences on external platforms such as ChatGPT and Gemini, as well as Walmart-owned experiences including Sparky.
Coordinate initiatives across in-store technology, including experiences that help customers and associates navigate stores and find products.
Partner across associate applications and platforms, including MyWalmart, MyAssistant, Security, and related tools.
Support product strategy and execution for omnichannel services requiring in-store expertise, including Pharmacy, Optical, Bakery, and Auto Care.
Drive alignment across corporate and back-office technology, including financial systems, reporting, forecasting, claims, aviation, communications, and security.
Establish portfolio reviews, executive communications, operating cadences, and decision-making mechanisms for senior leaders.
Analyze metrics against goals, identify risks, resource needs, and cross-functional dependencies—and drive resolution across teams.
What you’ll bring
Significant experience in product operations, chief of staff, strategy and operations, program management, or product leadership within a large, complex organization.
Demonstrated ability to lead through influence across Product, Engineering, Design, Operations, and executive stakeholders.
Experience managing a broad portfolio of customer-facing, associate-facing, and enterprise technology initiatives.
Strong strategic judgment, executive communication skills, and ability to bring structure to ambiguous, fast-moving environments.
Familiarity with AI, digital commerce, conversational experiences, agentic workflows, or platform ecosystems.
A track record of translating strategy into coordinated execution and measurable business results.
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor’s degree in Business, Statistics, Social Science, Communications, or related field and 7 years’ experience in retail merchandising, operations management, or related area OR 9 years’ experience in retail merchandising, operations management, or related area. 3 years’ supervisory experience.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Working on cross-functional teams or projects
Masters, Masters: Computer Science, Masters: Supply Chain, Masters: Transportation
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