Among property, real estate, and community association managers, AI is already used for some of the tasks. Measured exposure for property, real estate, and community association managers: 17% (some).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

Check how this applies to your own job

Skills this job asks for

Say which you have and which you want to build. We use it to match you to jobs like this one.

About the job

Overview

The Community Manager is responsible for the overall operation, financial performance, and resident satisfaction within the community. This role serves as the primary point of contact for residents and requires 24/7 on-call availability. Key responsibilities include overseeing administrative functions, marketing, leasing, and the sale of both new and pre-owned homes. The Community Manager also manages property maintenance, budgeting, team performance, and fosters strong resident relations to ensure a positive living environment.

Job Duties

Markets models, pre-owned & brokered homes for sale; prepares documents to list and sell homes (Essential)

Manages the rent collection process including collecting, posting, and depositing income from leasing of rental sites and homes, as well as collecting on delinquent debts (Essential)

Handles delinquencies & approves eviction proceedings while adhering to Sun’s policies (Essential)

Monitors, codes, and approves all invoices for operating expenses & sales related costs (Essential)

Resolves complaints and responds to issues in a timely manner; offers solutions consistent with guidelines (Essential)

Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.

Manages LPPs, including repairs, leasing, sales, refurbishments, re-leasing, closing, and follow-up on service requests

Ensures compliance with federal, state, and local agencies that regulate fair housing laws and community operations

Reviews and approves/denies residency applications

Initiates lease renewals and rent increase letters, ensuring timely distribution

Consults with RVP to determine the best course of action in the event a situation does not have an established guideline

Inspects and recommends purchase and renovation of used/repossessed homes

Prepares sites for Sun Homes models; coordinates with maintenance to ensure vacant sites are prepared for move-ins

Handles emergencies that arise onsite, ensuring adherence to standard procedures

Ensures compliance of safety policies; completes incident reports in a timely manner

Ensures that community appearance is maintained to Sun’s curb appeal standards

Assists with preparation of budgets; provides accurate data to assist in CapEx and expansion needs

Reports deficiencies that would adversely affect the operation of the community

Reviews and compiles property accounting reports for the Accounting team

All other duties as assigned

Requirements

High School Diploma or GED (Required)

Bachelor's Degree in Real Estate, Hospitality, or Business (Preferred)

2 years in property management experience, including 2 years of supervisory experience (Required)

6 months in prior sales and leasing experience (Required)

6 months in previous experience using NetSuite (Preferred)

General knowledge of maintenance

Demonstrated leadership abilities

Strong organizational skills

Excellent verbal and written communication skills

Solid negotiation skills

Ability to thrive in a fast-paced environment

Working knowledge of basic accounting principles

Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law

Intermediate computer proficiency, including the ability to use the Microsoft Office Suite, email and internet

Flexibility to respond to community needs during non-business hours

Ability to live on-site within the community (housing provided)

Must have a valid driver's license

BENEFITS

At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

Comprehensive Medical and Prescription coverage with 4 plan options so you can choose the plan that best meets the needs of you and your family

Comprehensive Dental and Vision Plans

On-Site Fitness Center

Voluntary Health and Dependent Care Reimbursement Accounts

Life, Accidental Death & Dismemberment Insurance and Dependent Life

Short and Long-Term Disability Coverage

401(k) Plan with Sun matching contribution

Employee Assistance Program

Identity Theft Insurance

Legal Assistance Plan

Pet Insurance

Tuition Reimbursement program providing financial support to team members who further their formal education

Vacation RV Site Discounts for team members when visiting Sun resorts across the nation

Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more

Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child

Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty