Front Office Manager

Front Office Manager

Upscale Waikiki Resort – Guest Experience & Hotel Operations

Are you an experienced Front Office Manager with a passion for exceptional guest service, team development, and operational excellence? We are seeking a hands-on hospitality leader for an established, upscale resort in Waikiki, Honolulu. This is an excellent opportunity for a motivated hotel professional who thrives in a fast-paced environment and enjoys developing teams while delivering memorable guest experiences.

The ideal candidate will bring strong leadership skills, a guest-first mentality, and experience managing front office operations within a full-service hotel or resort. We are looking for a collaborative leader who takes pride in building strong teams, improving operational efficiency, and maintaining high hospitality standards.

Title of Position: Front Office Manager

Location: Waikiki, Honolulu, HI

Salary: $85,000 – $90,000 annually

Position Type: Full-Time

Job Responsibilities

Oversee daily Front Office operations, ensuring seamless guest arrivals, departures, and overall service delivery.

Lead, train, mentor, and develop Front Office team members while fostering a positive, service-oriented culture.

Manage guest concerns and service recovery situations professionally, ensuring timely resolutions and guest satisfaction.

Collaborate with Housekeeping, Reservations, Revenue Management, and other departments to maintain efficient hotel operations.

Monitor room inventory, occupancy, and revenue opportunities to maximize operational performance.

Manage departmental scheduling, labor expenses, and operational costs while maintaining established budget guidelines.

Assist with departmental budgeting, financial reporting, and performance analysis.

Maintain consistent service standards, operating procedures, and company policies.

Monitor guest feedback, satisfaction scores, and online reviews to identify opportunities for improvement.

Participate in Manager on Duty responsibilities and support other operational departments as needed.

Support employee recruitment, onboarding, performance evaluations, and ongoing training.

Qualifications

Minimum of 3 years of progressive hotel or resort experience.

Previous management experience within Front Office or Rooms Division operations required.

Experience in an upscale, full-service hotel or resort environment strongly preferred.

Working knowledge of hotel property management systems; Opera PMS experience preferred .

Ability to lead and manage effectively within a union environment.

Strong communication, problem-solving, organizational, and interpersonal skills.

Demonstrated success in developing employees, maintaining guest satisfaction, and improving operational performance.

Understanding of hotel financial performance, labor management, and departmental budgeting.

Ability to remain composed and professional in a fast-paced hospitality environment.

Multilingual communication skills are a plus.

Flexibility to work varying schedules based on business demands.

Compensation & Benefits

Competitive Base Salary: $85,000 – $90,000 annually

Medical, dental, and vision insurance

401(k) retirement plan with employer matching

Paid vacation, holidays, and sick leave

Life and disability insurance

Employee assistance program

Educational opportunities and tuition reimbursement

Professional development and leadership growth opportunities

Why Consider This Opportunity?

This position offers the opportunity to play an important leadership role within an established Waikiki resort, working alongside experienced hospitality professionals in a dynamic environment.

If you are a dedicated hotel leader who enjoys developing people, building strong guest relationships, and driving operational excellence, we would welcome the opportunity to speak with you.

Apply today to learn more about this Front Office Manager opportunity in Waikiki!