Medical Office Manager

Position Title: Office Manager Employment Type: Full-Time, Exempt

Hours: 7:30am-5pm (Monday-Friday) Practice: Retina Group of Washington, PRISM Vision Group Partner Practice Location: Columbia, Maryland

Travel: Required between offices dependent on office/location needs Compensation Range : $55,431.64 - $115,127.25/Annual (Dependent on Experience)

The Office Manager provides leadership and oversight for all office operations, including staff management, workflow coordination, and policy compliance. Utilizing a strong understanding of both clinical and administrative functions, this position ensures efficient business operations, enhances team performance, and supports the delivery of high-quality patient services.

ROLE AND RESPONSIBILITIES

Manages day to day practice operations; administers policies and procedures

Oversees office financials and promotes the most efficient use of office resources/budget; dispenses/reconciles petty cash

Oversees staff scheduling, time and attendance, including vacations, sick/personal time, etc.

Regularly assesses staffing requirements; interviews, hires and trains new employees as necessary

Ensures staff are familiar with job requirements, expectations, and safe and proper use of facilities and equipment

Conducts annual employee performance reviews; provides ongoing coaching and mentorship

Facilitates regular departmental and office staff meetings

Promotes professionalism and superior customer service from all levels of staff; develops process improvements on a regular basis

Manages accurate filing and organization of patient accounts/demographics

Ensures compliance with federal/state/local regulations (HIPAA, OSHA, etc.)

Regularly interfaces with staff, physicians, patients, and other stakeholders

Keeps abreast of industry best practices and pursues continued education

Performs other duties as assigned

POSITION QUALIFICATIONS

Education: High School Graduate or General Education Degree (GED).

BA/BS degree preferred

Experience: 3+ years’ experience in a management role preferred; healthcare office experience required

KNOWLEDGE/SKILLS/ABILITIES

• Experience supporting compliance with organizational policies, procedures and systems • Advanced knowledge of HIPAA guidelines, practices and procedures • Knowledge of medical practices, terminology, and reimbursement policies • Solid computer skills – MS applications required (Word, Excel, PowerPoint) • Outstanding written and oral communication skills; ability to communicate clear expectations • Superior organizational and time-management skills; ability to prioritize and delegate responsibilities • Skill in evaluating the effectiveness of existing methods and procedures • Skill in operating a variety of office equipment and computer programs • Demonstrated ability to mentor and support the professional development of staff members • Demonstrated commitment to fostering an environment of collaboration, inclusion and diversity • Ability to thrive in a fast-paced, dynamic organization

WORK ENVIRONMENT

An office environment with a controlled atmosphere. Possible exposure to staff or patients with communicable diseases and blood borne pathogens.

ROLE AND RESPONSIBILITIES

Manages day to day practice operations; administers policies and procedures

Oversees office financials and promotes the most efficient use of office resources/budget; dispenses/reconciles petty cash

Oversees staff scheduling, time and attendance, including vacations, sick/personal time, etc.

Regularly assesses staffing requirements; interviews, hires and trains new employees as necessary

Ensures staff are familiar with job requirements, expectations, and safe and proper use of facilities and equipment

Conducts annual employee performance reviews; provides ongoing coaching and mentorship

Facilitates regular departmental and office staff meetings

Promotes professionalism and superior customer service from all levels of staff; develops process improvements on a regular basis

Manages accurate filing and organization of patient accounts/demographics

Ensures compliance with federal/state/local regulations (HIPAA, OSHA, etc.)

Regularly interfaces with staff, physicians, patients, and other stakeholders

Keeps abreast of industry best practices and pursues continued education

Performs other duties as assigned

POSITION QUALIFICATIONS

Education: High School Graduate or General Education Degree (GED).

BA/BS degree preferred

Experience: 3+ years’ experience in a management role preferred; healthcare office experience required

KNOWLEDGE/SKILLS/ABILITIES

• Experience supporting compliance with organizational policies, procedures and systems • Advanced knowledge of HIPAA guidelines, practices and procedures • Knowledge of medical practices, terminology, and reimbursement policies • Solid computer skills – MS applications required (Word, Excel, PowerPoint) • Outstanding written and oral communication skills; ability to communicate clear expectations • Superior organizational and time-management skills; ability to prioritize and delegate responsibilities • Skill in evaluating the effectiveness of existing methods and procedures • Skill in operating a variety of office equipment and computer programs • Demonstrated ability to mentor and support the professional development of staff members • Demonstrated commitment to fostering an environment of collaboration, inclusion and diversity • Ability to thrive in a fast-paced, dynamic organization

WORK ENVIRONMENT

An office environment with a controlled atmosphere. Possible exposure to staff or patients with communicable diseases and blood borne pathogens.