Director of Operations - Prime Line

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Job Profile Summary The Director, Operations - Prime Line is responsible for the overall operational performance of the Prime Line distribution network, providing strategic leadership and direction to deliver best-in-class service, safety, quality, productivity, and financial results. This role drives operational excellence across all locations, develops high-performing leadership teams, drives accountability and partners cross-functionally to execute business strategies that support growth, customer satisfaction, and long-term organizational success.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Strategic Leadership & Operational Excellence

Provides strategic leadership for all Prime Line locations, establishing operational priorities and driving execution against safety, service, productivity, quality and financial objectives.

Owns operational and financial performance across all Prime Line locations, optimizing labor, distribution, inventory flow, service levels, and operating costs to achieve business objectives and profitability targets.

Collaborates cross-functionally to align operations with enterprise goals.

Oversees turnaround strategies for underperforming locations and drives a culture of continuous improvement.

Develops and executes network strategies that support growth, operational scalability, and long-term business performance.

Talent Development & Team Leadership

Hires, manages, and develops high-performing Operations teams across Prime Line locations.

Builds a high-performing leadership culture through talent development, succession planning, performance management, and leadership capability enhancement.

Coaches and mentors leaders to promote accountability; acts quickly when performance does not meet expectations.

Conducts performance reviews and supports succession planning and career development .

Customer Experience and Operational Partnership

Champions initiatives that enhance customer experience through operational excellence.

Leverages Operations Excellence insights and feedback to drive innovation in service delivery.

Aligns operational strategies with evolving customer and Prime Line Supply Chain expectations.

Leads initiatives that improve customer service performance, delivery execution, and overall customer satisfaction.

Partners closely with Sales, Supply Chain, Merchandising, and Customer Service teams to ensure operational strategies align with customer expectations and business priorities.

Accountability & Engagement

Ensures compliance with all regulatory requirements, company policies, food safety standards, and workplace safety expectations.

Leads business reviews, presents performance insights to executive leadership, and develops action plans to address risks and opportunities.

Drives associate engagement through effective leadership, recognition, and communication, fostering a culture of accountability, transparency and operational integrity.

Leads organizational change initiatives and operational transformations to support business growth and evolving customer needs.

Other duties as assigned by manager.

SUPERVISION :

Directly supervises operations leadership at all Prime Line locations.

RELATIONSHIPS:

Internal : Prime Line Leadership Team, Mergers and Acquisitions Integration Team, Field Operations, Supply Chain Planning & Replenishment, Region and Area Presidents; Area, Region and HR business partners; Program Office change resources and other Operations, Program Office, Commercial Center of Excellence and Supply Chain leaders.

External: Customers, vendors, third parties and external consultants as needed.

WORK ENVIRONMENT :

Onsite: The associate in this role is expected to perform assigned responsibilities in a Prime Line office-based environment.

MINIMUM QUALIFICATIONS:

10 years of progressive leadership experience in supply chain operations, including leading warehouse and/or transportation operations.

7 years of people leadership experience with demonstrated success leading and developing operations leaders.

Proven track record of success in P&L ownership, strategic planning, and operational execution.

Demonstrated success delivering results across key operational metrics, including safety, quality, productivity, and employee retention.

Demonstrated ability to lead through organizational complexity and influence outcomes across functions and locations.

Strong understanding of business strategy, operating models, capacity planning, and financial principles.

Strong analytical skills with the ability to interpret data, identify trends, and translate insights into actionable business strategies.

Strong executive presence and communication skills, with the ability to build credibility and influence senior leaders and cross-functional partners.

Demonstrated ability to lead geographically dispersed teams and successfully develop leaders.

Demonstrated ability to foster cross-functional collaboration and drive alignment across a matrixed organization.

Up to 75% travel.

EDUCATION

Bachelor’s degree in Business, Operations Management, Supply Chain Management or other relevant field or equivalent work experience.

PREFERRED QUALIFICATIONS

Experience leading multiple geographically dispersed sites.

Experience in foodservice, distribution, logistics, or a similarly complex operating environment.

Advanced degree.

This role may also receive annual incentive plan bonus and long-term incentive program.

​Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html .

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between $115,000 - $175,000

***EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/ Age/Genetic Information /Protected Veteran/Disability Status***