Director of IT Infrastructure & Hardware (Retail Technology)

Job Title: Director of IT Infrastructure & Hardware (Retail Technology)

Job Overview:

Contemporary Staffing Solutions is seeking a Director of IT Infrastructure & Hardware (Retail Technology) to join our client in a role that supports key business operations and contributes to important organizational initiatives. This Direct Hire opportunity is based in Mt. Holly, NJ and offers a Hybrid work arrangement, with responsibility for technology delivery across a large network of physical locations. The role provides the opportunity to lead a sizable technology function, manage significant infrastructure investments, and collaborate with business and technical leaders on location openings, upgrades, and ongoing technology operations. Success will require strong technology leadership, operational judgment, vendor management expertise, and the ability to guide complex initiatives with competing priorities.

Compensation:

$155,000 to $175,000 annual salary

Work Schedule:

Monday through Friday, 9:00 AM to 5:00 PM EST; Fridays close at 1:00 PM year round

Key Responsibilities of the Director of IT Infrastructure & Hardware (Retail Technology):

Oversee technology planning and execution for a large portfolio of physical locations, ensuring infrastructure and hardware are prepared for new locations, renovations, upgrades, transitions, closures, and ongoing operational needs.

Guide a team of approximately 13 direct and indirect reports while coordinating with internal technology groups, business partners, field resources, service providers, and logistics partners to deliver reliable technology services.

Manage technology investments exceeding $20 million, including budgeting, forecasting, staffing needs, provider capacity, travel expenses, equipment logistics, and opportunities to improve overall deployment costs.

Ensure reliable delivery and lifecycle management of location based technology, including point of sale equipment, computers, mobile devices, connectivity, networking equipment, payment related hardware, voice technology, peripherals, repairs, returns, and equipment tracking.

Establish performance measures, operational reporting, service expectations, and improvement practices while analyzing recurring issues, resolving deployment challenges, and ensuring technology initiatives remain aligned with construction timelines and business deadlines.

Qualifications and Skills for the Director of IT Infrastructure & Hardware (Retail Technology):

Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related discipline, or equivalent practical experience, along with 10 or more years of progressive technology leadership experience supporting infrastructure delivery, field technology, distributed operations, or large multisite environments.

Minimum of 5 years of experience leading managers and technical or operational delivery teams, with demonstrated success managing complex technology programs, external service providers, and budgets exceeding $20 million.

Strong understanding of the hardware, connectivity, network, and supporting infrastructure required within physical business locations; experience within retail is preferred, while relevant backgrounds in supply chain, logistics, warehousing, or distribution environments are also valuable.

Proven ability to manage multiple priorities in changing environments, anticipate operational risks, resolve technical and service challenges, negotiate with providers, and communicate effectively with technical teams, business stakeholders, and executive leadership.

Strong analytical, documentation, reporting, project management, and service management capabilities; familiarity with enterprise IT service management platforms and disciplines involving incidents, problems, changes, knowledge, assets, and service transitions is preferred. ITIL, PMP, Lean Six Sigma, or a comparable operational or project management certification is also preferred.

Why Join Us?

This opportunity provides meaningful hands on involvement in technology operations that directly support a large, distributed organization. You will collaborate across technical and business functions, contribute to significant infrastructure and expansion initiatives, and apply your leadership experience to improve technology delivery and day to day operations.

About Us:

Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp to hire, and direct hire staffing solutions. With decades of experience, we have grown from a staffing agency into a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology. Explore more about CSS and how we connect great talent with exceptional opportunities by visiting Contemporary Staffing Solutions.